Pacific Cebu Resort

The hotel's most notable feature is its collection of multiple swimming pools, which guests find to be large, clean, and well-maintained, offering a refreshing escape. The resort generally provides a quiet and peaceful atmosphere, making it a suitable choice for those seeking relaxation. The staff are frequently highlighted for their friendly and accommodating demeanor, striving to provide excellent service despite operational challenges. This environment makes the hotel particularly appealing to families looking for a serene setting with ample swimming options, and couples desiring a tranquil getaway. However, prospective guests should be aware of a significant cash security deposit required upon arrival and the strict policy against bringing outside food, which can impact dining choices. Managing expectations regarding the beach, which is often described as unsuitable for swimming, is also advisable for a more enjoyable stay.

Facilities & Amenities
The hotel boasts an impressive array of swimming pools, including a large main pool, an infinity pool, and a dedicated kiddie pool, all generally noted for their cleanliness and inviting appearance. While some guests found the swim-up bar to be closed during their visit, the overall pool experience remains a highlight. The gardens and grounds are expansive and often described as lush and beautiful, though some reviews indicate a need for more consistent maintenance. Wi-Fi connectivity is widely available throughout the resort, with many guests reporting good to excellent speeds, though some experienced slow or non-existent service in their rooms. A scenic pier extends into the water, offering picturesque views. Guests also appreciate the presence of 24/7 security personnel, contributing to a sense of safety, and ample parking space is available. However, the televisions in rooms are often described as outdated with limited channels, and the air conditioning units are frequently reported as old, noisy, and inefficient.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with some guests praising the tidy rooms and comfortable beds, while others report significant issues. Many reviews mention rooms being outdated and in need of maintenance, with common complaints including rusty bathroom fixtures, broken door locks, and the absence of a bidet or floor mats. Some guests encountered unpleasant surprises such as ants, cockroaches, or even rats in their rooms, along with reports of dirty linens and stained curtains. Issues with the shower are also frequent, including poor drainage, low water pressure, and a lack of hot water. The air conditioning units are often described as noisy and ineffective, failing to cool rooms adequately. Furthermore, some guests noted a foul smell in bathrooms and reported yellowish water from the taps. Noise from ongoing construction nearby and loud music from the restaurant also impacted the tranquility of some rooms.

Dining & Food Quality
Guest experiences with dining and food quality are highly varied, often leaning towards disappointment regarding value. While some guests enjoyed the breakfast buffet with its variety, many recent reviews describe a shift to a plated service with limited choices, often criticized for small portions, cold food, and a lack of freshness. The overall food quality receives mixed reviews; some found dishes delicious and well-prepared, particularly the seafood, while others deemed it subpar, overpriced, and unappetizing, with specific complaints about powdered juice and even raw chicken. The restaurant atmosphere is generally pleasant with nice views, though some found the music too loud. Service in the restaurant is frequently cited as slow and inefficient, with long wait times and staff sometimes appearing inattentive or short-staffed. A major point of contention is the strict policy against bringing outside food or drinks, coupled with high corkage fees, which many guests felt forced them to purchase expensive in-house options.

Location & Accessibility
The hotel's location is consistently described as remote and isolated, being quite far from the city center and major attractions. Guests frequently report difficulties with accessibility, noting that there is nothing within walking distance and that obtaining taxis or ride-sharing services like Grab can be challenging and expensive, often incurring additional fees for pick-up. The surrounding area is impacted by ongoing building construction, which contributes to noise and an unkempt appearance for some. While parking is available and ample, the overall remoteness means guests are largely reliant on the hotel's amenities. The beach adjacent to the property is a significant point of disappointment; it is widely reported as unsuitable for swimming due to being shallow, muddy, murky, and often dirty or smelly, especially during low tide. This makes the hotel primarily a pool-focused destination rather than a beach resort.

Staff & Service
The staff generally receive high praise for their friendliness, politeness, and accommodating nature, with many guests highlighting their genuine efforts to assist and make stays comfortable. Despite this, the check-in process is frequently reported as slow and disorganized, with delays in room readiness and occasional issues with incorrect room assignments, often without apologies for the inconvenience. Housekeeping service is inconsistent, with some guests needing to repeatedly request basic amenities like towels or finding rooms not cleaned promptly. While individual staff members are commended for their helpfulness, some reviews suggest a lack of motivation or insufficient training, particularly among restaurant staff who can be inattentive or slow. Overall, guests appreciate the attentive service from security personnel and bellmen, but systemic issues, possibly due to understaffing or management, sometimes hinder the overall service experience.

Additional Information
A significant point of concern for many guests is the hotel's security deposit policy, which requires a substantial cash payment, often 2000 pesos per night, with no option for card payment, causing considerable inconvenience upon arrival. The presence of ongoing construction adjacent to the property is a recurring complaint, leading to noise disturbances that impact the peaceful atmosphere, especially during the day and sometimes late into the night. Many reviews attribute the hotel's general state of disrepair and outdated facilities to typhoon damage from several years prior, noting a perceived lack of effort in full restoration. Guests also frequently report issues with water quality in rooms, describing it as yellowish or having low pressure, and a general lack of hot water. The Internet connection is often criticized for being slow and unreliable. Overall, a common sentiment is that the hotel offers poor value for money, with high prices for amenities and services that do not meet expectations.