Panglao Regents Park Resort

This hotel is highly regarded for its prime location and excellent value for money, making it a popular choice for budget-conscious travelers and families. Its signature feature is the inviting pool area, which serves as a central hub for relaxation and enjoyment. Guests consistently highlight the hotel's accessibility to key attractions and dining options, along with the generally positive interactions with the staff. For sightseers, the proximity to the beach and various establishments is a significant advantage, while families appreciate the spacious rooms and kid-friendly amenities. To make the most of your stay, consider requesting a room in the main building for easier access to the primary pool and restaurant, and be prepared for the possibility of some ongoing maintenance.

Facilities & Amenities
The hotel offers guests access to two swimming pools, with the main pool being a good size and a popular spot for both adults and children. While one pool was noted to be under construction by some, the other provides a refreshing escape. Wi-Fi connectivity is generally strong and reliable throughout the property. Guests appreciate the availability of water dispensers on various floors, though these are sometimes found to be empty. A gym is available, but guests should be aware that its use often incurs an additional fee, and some reviews mention it could benefit from better maintenance. A significant point of feedback is the absence of an elevator, which can be challenging for guests assigned to upper floors or those with mobility issues and heavy luggage. In-room amenities typically include a mini-refrigerator, electric kettle, and a safety vault.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests find the rooms to be spacious and the beds comfortable, ensuring a restful sleep. However, some reviews indicate that rooms can be dated and in need of an upgrade, with issues such as broken toilet seats, non-functioning TVs, and faulty air conditioning or AC vents. Housekeeping standards vary, with some guests reporting that rooms are not cleaned daily or that towels are not replaced proactively unless specifically requested. Significant concerns were raised about bathroom conditions, including slippery floors due to poor drainage, mold, unpleasant odors, and showers that leak or lack proper enclosures. Some guests also noted the presence of cockroaches and ants, and occasional street noise or early morning noise from children in the pool.

Dining & Food Quality
The hotel's breakfast receives generally positive remarks, with guests describing it as yummy, good quality, and offering decent options, though some found the selection to be limited, particularly regarding fruit, and noted that some dishes like the tapa could be salty. The on-site restaurant is praised for its good pizza and generally fresh, reasonably priced food. While the food quality is often highlighted, some guests experienced slow service or found the menu to be somewhat limited. The bar area is also available and contributes to the dining experience. Guests appreciate the convenience of having dining options within the hotel, especially for quick meals.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is within easy walking distance of Alona Beach, typically a 5 to 15-minute stroll, and is surrounded by a wealth of restaurants, cafes, and shops, including popular fast-food chains like McDonald's and Jollibee. Its proximity to the main road ensures easy access to public transportation. The hotel is also conveniently located just a few minutes' drive from the airport, though some guests found the hotel's shuttle service to be overpriced compared to local transport options. Free parking is available for guests. The hotel is divided into two buildings, with the West Wing located across the street from the main facilities, which can impact access to the primary pool and restaurant.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their professionalism, cheerfulness, and eagerness to assist with various requests. The check-in and check-out processes are generally described as smooth and efficient. Staff members are often commended for their responsiveness in addressing issues, such as changing rooms due to noise or condition problems, and for providing requested items like extra towels or non-slip mats. While most interactions are positive, a few guests noted instances of unresponsiveness or perceived strictness regarding hotel policies. Overall, the dedication of the staff significantly contributes to a positive guest experience.

Additional Information
Guests should be aware that the hotel requires a deposit upon check-in, and there were concerns raised about the process for refunding it if the receipt is lost. While late check-out is possible, it typically incurs an hourly fee. The hotel does not provide bottled water in rooms; instead, guests are expected to use refill stations, which are sometimes empty. In-room amenities like slippers and sufficient hangers are often not provided, and guests may need to request items such as a toilet cup as bidets are not standard. Ongoing construction was noted by some guests, which could potentially impact the stay. The West Wing of the hotel is described as having fewer amenities and being more run down compared to the main building.