Regency Hotel Malabar Hill

The hotel offers a distinctive experience, primarily defined by its prime location in the upscale Malabar Hill area, providing a peaceful retreat with easy access to the city's vibrant attractions and the sea. Many guests appreciate its blend of "old world charm" with a "new chic hotel interior" following recent refurbishments, creating a unique boutique atmosphere. While the staff consistently receives high praise for their exceptional service and the food quality, particularly the breakfast, is often highlighted, a significant recurring issue is the ongoing renovation noise, which can disrupt daytime rest. This hotel is well-suited for sightseers and families looking for convenient access to parks and city landmarks, as well as business travelers seeking a well-located base. To ensure a comfortable stay, guests are advised to inquire about the renovation schedule and request a recently renovated room.

Facilities & Amenities
The hotel is currently undergoing significant renovations, which, while aiming to update the property, have unfortunately led to considerable noise from drilling and hammering during the day, impacting guest comfort. Some guests noted that the air conditioning is functional, and Wi-Fi is available free of charge, ensuring connectivity. However, there were mixed reports regarding in-room amenities, with some rooms lacking basic items like a shaving kit, dental kit, slippers, or a shower cap. Issues with TVs not working properly and the absence of an icebox in rooms were also mentioned. The hotel features only one lift, which some guests found to be slow. While the reception and dining areas have been renovated, the overall state of facilities can vary, with some rooms still needing updates.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the hotel for its clean, spotless, and neat rooms, highlighting maintained hygiene standards and crisp bed sheets. The comfortable beds are frequently praised for ensuring a restful night's sleep. Rooms are generally described as spacious and well-lit, offering a good vibe. However, a significant number of reviews point to areas needing improvement, including some rooms being small, old, or outdated, with furniture showing wear. Specific concerns included mould in rooms, dirty drawers with dust and even cockroaches, and issues with bathroom facilities needing better maintenance or renovation. The pervasive renovation noise also significantly detracts from the comfort and quiet enjoyment of the rooms during the day.

Dining & Food Quality
The hotel's dining experience generally receives positive feedback, with the breakfast being a consistent highlight. Guests frequently describe it as excellent, delicious, and offering a huge variety of options, including both vegetarian/Jain and continental choices. The breakfast spread is often noted as simple yet neat, and the food quality overall is highly praised, with some guests calling it "awesome" and "best quality." Specific dishes like the Chicken Tikka and crispy spring rolls are recommended. While the room service is lauded as excellent and efficient, some guests found the breakfast area to be small, with the kitchen located far away, leading to waiters having to walk a distance to retrieve items. Despite a few comments about limited options or the tea not being well-made, the dining experience is largely considered a strong point.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, described as perfect, excellent, and prime. Situated in the upscale Malabar Hill area, it offers a peaceful and quiet street environment. Guests appreciate its central location and proximity to major sites in Mumbai, making it ideal for sightseeing. It is within walking distance of the sports park and just a couple of minutes from Priyadarshini Park and the sea, offering charming views. The hotel also provides easy access to Malabar Hill, Walkeshwar, Marine Drive, Chowpaty, and the Hanging Garden, which offers panoramic views of Mumbai. For medical travelers, Jaslok Hospital is conveniently a short drive away. The hotel also boasts good connectivity to the coastal road and is easily accessible from the airport. Ample parking space is available for guests.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their exceptional helpfulness, courtesy, and attentiveness. Many guests describe the team as friendly, caring, and professional, often making them feel like family. The check-in and check-out process is frequently noted as seamless, with staff accommodating requests like early check-in. Guests appreciate the prompt service and the staff's willingness to go out of their way to ensure comfort. While the majority of feedback on staff is highly positive, there are isolated instances of negative experiences with specific individuals at the front desk, described as rude or unhelpful by a few guests. However, the overall sentiment is that the staff's dedication to providing excellent service is a significant asset to the hotel.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which, while intended to modernize the property, have been ongoing for several months and are expected to continue, potentially causing noise disturbances during the day. Despite being an older property, many guests note that the hotel has been renovated very well, giving it the feel of a new, upmarket establishment with a "new chic hotel interior." The hotel is considered a boutique hotel and a 3-star property, offering good value for money. Guests appreciate the provision of free drinking water and the soundproof rooms, which help mitigate external noise. Some guests mentioned that while the hotel provides essential facilities, certain amenities like shaving kits, dental kits, and slippers are not consistently available and should be considered by management.