Positive Reviews
positive:
Appealing location
The picturesque setting beside Boston Harbor is not the only attractive feature of this hotel's location. It's also conveniently close to the South Street train station and Logan International airport, as well as being within a few miles of shops, dining destinations, and area attractions.
positive:
Good restaurant and bar
Guests are complimentary about the standard of food and service at the hotel's on-site restaurants, with many also feeling that the menu is reasonably priced. Reviews also indicate that the hotel's lounge is a lively place to hang out.
positive:
Excellent leisure amenities
The health club at the hotel offers a host of ways to relax - exercise equipment, a swimming pool, a sauna, and treatment rooms where you can enjoy one of several spa treatments. Guests comment that these facilities are well maintained.
Negative Reviews
negative:
Extra costs mount up
Aside from having to pay extra for breakfast, guests also complain about the additional charges for Internet access and valet parking - the daily charge for the latter (the only on-site parking option) seems particularly expensive.
negative:
Minor housekeeping issues
Although guests rate the standard of the rooms and suites at the Renaissance Boston Waterfront highly, occasional complaints about housekeeping crop up. Reported issues include missing toiletries, rust in the bathrooms, and clutter left in the hallways overnight.
negative:
Sometimes lacks the wow factor
Guests sometimes feel a little let down by certain aspects of this property. It's not that the property is appalling in any way, but little things do let it down from time to time. Considering the nightly rates, the service could be more attentive. Guests report issues such as no umbrellas at the front desk and missing cups from water coolers.