Sheraton Cerritos Hotel

The hotel offers a generally pleasant and convenient stay, often praised for its cleanliness, friendly staff, and spacious rooms. Its signature feature is its prime location adjacent to the Arts Center, making it an ideal choice for event attendees and business travelers seeking proximity to local venues and corporate facilities. The hotel also appeals to couples and families looking for a comfortable base with easy access to nearby shopping and dining. Guests frequently highlight the overall welcoming atmosphere and the hotel's modern aesthetic, often describing it as beautiful and classy. To enhance your stay, it is advisable to request a room away from elevators or ice machines, as noise from these areas can occasionally be a concern. Additionally, guests should be aware of the recently introduced parking fees, which have been a point of contention for some, and confirm any loyalty program benefits upon check-in.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed to enhance guest comfort and convenience. The fitness center is generally well-regarded, described as clean and decent, with some guests appreciating the thoughtful touch of cold towels. The pool area is considered nice, offering comfy chairs and shade for relaxation, though some visitors wished the water was warmer. For quick needs, a snack and vending area is available, and there is a small convenience market off the lobby, although its selection can be limited. Guests appreciate the added security of needing a key card to access the elevators and areas with vending machines. However, some guests experienced issues with one of the elevators being out of order, leading to slower service.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, often noting their spacious and open layout which contributes to a relaxed feel. The beds are widely described as comfortable, though some guests found the pillows to be too soft. A significant recurring issue is noise, with many guests reporting thin walls allowing sound from neighboring rooms, street noise, and disturbances from parties or events held at the hotel. The air conditioning can also be problematic, with reports of it being warm, making noise like running water, or not cooling effectively. Room lighting is frequently criticized as being dim or inadequate, particularly in the bathroom. While some bathrooms are spacious, others had issues such as uncleanliness (roaches, ants, fecal matter), old shower heads, paint chipping, or non-functional vents. Some rooms lack expected amenities like a microwave or refrigerator, and there were complaints about insufficient plugs or chargers.

Dining & Food Quality
The hotel features an on-site restaurant with a bar that receives mixed feedback. The breakfast is a notable point of discussion; many guests praise the buffet for its variety and quality, specifically mentioning excellent bacon, eggs, and coffee, making it a convenient start to the day. However, some guests found the breakfast to be overpriced, especially for families, and noted a lack of non-pork meat options. The restaurant itself is described as having a good atmosphere, and the food served for lunch and dinner is generally well-received. Room service is available, but some guests reported slow service or dissatisfaction with food quality, such as dry pancakes. Despite these occasional issues, the restaurant is often highlighted for its good food and pleasant atmosphere, making it a convenient option for guests who prefer to dine within the hotel.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests in a quiet and safe area with excellent accessibility. It is conveniently situated within walking distance of the Arts Center, numerous restaurants, and shopping options, including major retailers like Walmart and Trader Joe's. Guests appreciate the ease of reaching these amenities on foot. The hotel also offers easy access to freeways, making it a practical choice for those traveling to or from areas like LAX or Irvine. However, parking has become a contentious issue. While previously free and ample, a new policy has introduced a daily charge for self-parking, which many guests find unexpected and frustrating, especially given the hotel's location. Despite the cost, the availability of lots of parking is still noted as a positive.

Staff & Service
The majority of guests commend the hotel staff for their friendliness, helpfulness, politeness, and professionalism. Many highlight the attentiveness of the front desk team and their welcoming demeanor, contributing to a positive first impression. The quick check-in process is frequently mentioned as efficient. However, there are instances of mixed feedback regarding service. Some guests experienced unhelpful or dismissive attitudes from front desk staff when addressing room issues, specific requests like bell desk service, or room changes. Housekeeping also received some criticism for not servicing rooms as requested or being slow to respond. Furthermore, guests organizing events at the hotel reported significant dissatisfaction with event management, citing poor communication, frequent staff turnover, and unresponsiveness to issues related to group bookings and event logistics.

Additional Information
The hotel is a popular venue for events and parties, which, while convenient for attendees, can sometimes lead to noise disturbances for other guests, particularly those with rooms near banquet areas. Guests booking for groups have reported issues with group rate reservation links not functioning correctly, leading to guests paying higher rates and groups being penalized for not meeting contracted room numbers. A new policy regarding loyalty program benefits has also caused dissatisfaction, as some members were required to choose between complimentary breakfast or bonus points, a change perceived as a reduction in value. Isolated but serious concerns were raised about pest issues like roaches and ants in rooms, and some guests reported security concerns in the parking lot, including abandoned vehicles.