A central point for much of the activity in the area, Terrasse Royale Hotel sits in the heart of Montreal within easy walking distance of Saint Joseph's Oratory, the Universit de Montreal, and Mount Royal Park. Each of the rooms has a flat-panel TV, a safe, and free Wi-Fi. Modern styled suites come with a kitchenette and a full complement of appliances, including microwave, stove, oven, and refrigerator. The hotel provides concierge services, and a self-catering laundry facility is on the premises. There is a fitness centre for guests to use, along with meeting rooms and a library. Terrasse Royale Hotel has the Bistro Olivieri located in the lobby on the first floor, and room service is available during certain hours. A Chocolate shop is on the ground floor, with imported Belgium delicacies. Numerous attractions are within a few miles, such as the Outremont Theatre, the Côte-des-Neiges, and Place des Arts.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
With so many attractions in close proximity, guests find the location to be excellent. Many commented on the hotel being close to many restaurants as well, giving them plenty of choices on where to eat. Guests also noted that there were several bus stops close by, providing better access to the sights.
Guests repeatedly remarked on how friendly and courteous the staff are. They noted that the staff were not only nice, but that some were bilingual, making communication much easier. Staff was willing to accommodate most requests by guests.
Most guests were very pleased with how clean the rooms were. Daily maid service to empty the rubbish and spruce up the rooms kept everything noticeably tidy. While the rooms themselves are not luxurious, they are well maintained.
Even after calling for special accommodations due to disabilities, guests found the facilities difficult to manage. The shower stalls had a large lip at the base that prevented the disabled guest from using it and counters were too high to reach.
Guests must request a continental breakfast through room service for a surcharge. With the price of the hotel, they felt it should have been included as part of their stay. Those that ordered the breakfast complained that it was meager at best.
Many guests complained that they could easily hear the neighbouring guests, especially when the doors were slammed shut. Any sound in the hallway was distinctly heard inside the room. That included conversations in a normal tone of voice.
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