The Heritage Hotel Manila

The hotel is highly regarded for its exceptional staff and strategic location, making it a memorable choice for many travelers. Guests consistently highlight the friendly staff, spacious rooms, and an excellent breakfast buffet as standout features. Its convenient location near major attractions and transport hubs appeals to a diverse range of guests, including sightseers, business travelers, families, transit travelers, and couples. The hotel’s commitment to service and its prime position contribute significantly to a positive experience. To enhance your stay, consider requesting a room away from the main road to minimize noise, and be sure to take advantage of the complimentary shuttle service to the Mall of Asia.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays. Many appreciate the well-equipped fitness center for maintaining their routines. The pool area is generally seen as a pleasant spot for relaxation, though some guests have noted it can be too cold or occasionally under repair. Free Wi-Fi is available, allowing guests to stay connected. The function rooms are frequently praised for their elegance and suitability for various events, from corporate gatherings to social celebrations. While elevators are efficient, some guests report issues with outdated electrical outlets and inconsistent air conditioning functionality. Additionally, the TV systems are often described as old with limited channels, and the sauna and spa facilities have been noted as non-functional by several visitors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests find their rooms to be clean and well-maintained, others report issues such as dirt behind doors, stained carpets, or a persistent foul odor, sometimes attributed to paint or mildew. The room condition is frequently described as old, tired, and dated, with visible signs of wear and tear on furnishings and decor. Despite this, many guests praise the comfortable beds and quality linens, ensuring a restful sleep. However, noise levels from the main highway and adjacent rooms are a significant concern for some, impacting their ability to relax. The dated bathrooms are a common point of criticism, with complaints about their appearance, lack of a bidet, and inconsistent water pressure.

Dining & Food Quality
The breakfast buffet consistently receives overwhelmingly positive reviews, often described as excellent, outstanding, and the best many guests have experienced. Guests appreciate the extensive food variety, which includes fresh salads, fruits, local delicacies, and a wide assortment of bread and pastries. The food quality is generally high, with many enjoying the live cooking stations offering items like omelettes and bacon. While the breakfast experience is a highlight, feedback on other dining options and room service is more varied, with some guests reporting slow delivery or issues with food temperature. Despite some mixed comments on overall dining, the breakfast remains a strong draw for visitors.

Location & Accessibility
The hotel's central location is a major advantage, particularly its close proximity to the airport, making it an ideal choice for transit travelers. It is also conveniently located near the Mall of Asia, with many guests appreciating the complimentary free shuttle service provided to and from the mall. The area offers easy access to public transportation, shops, and restaurants. While the hotel itself is considered safe, some guests have expressed concerns about the surrounding neighborhood, describing it as busy or less appealing for walking at night. Parking is available and generally found to be convenient for guests with vehicles.

Staff & Service
The staff at the hotel consistently receives exceptional praise, standing out as one of the most highly rated aspects of the guest experience. Reviewers frequently describe the team as friendly staff, helpful, accommodating, professional, and genuinely attentive service. Guests highlight their willingness to go above and beyond, from efficient quick check-in processes to prompt assistance with luggage and room requests. The hotel's event coordination team also receives commendation for their professionalism and ability to ensure smooth and successful gatherings. The overall consensus is that the staff's warm hospitality and dedication significantly enhance the stay for all visitors.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which, while aimed at improving facilities, can sometimes result in temporary inconveniences such as paint smells or limited access to certain areas like the club lounge or casino. Despite the hotel's age, many guests find it offers good value, especially considering its strategic location and the quality of service. A recurring point of feedback, particularly for international travelers, is the absence of a bidet in the bathrooms, which is a common amenity in many other regions. The complimentary free shuttle service to the Mall of Asia is a highly valued and unique feature that significantly enhances convenience for guests.