The Orchard Hotel Baguio

This hotel is frequently praised for its cleanliness and modern, picturesque design, offering a comfortable and visually appealing environment. Its signature feature is the presence of the highly-regarded King Chef restaurant, which consistently receives positive feedback for its delicious Chinese cuisine. The hotel's central location makes it an excellent choice for sightseers and tourists looking to explore the city's main attractions on foot. Families appreciate the spacious rooms, while business travelers find the conference facilities convenient. However, guests should be prepared for potential noise disturbances from adjacent rooms or ongoing hotel activities, and it is advisable to clarify room amenities like air conditioning upon booking to ensure a comfortable stay.

Facilities & Amenities
The hotel offers a range of facilities, including a superb spa that guests highly recommend for relaxation. Dining options are a highlight, with the popular King Chef restaurant on the ground floor providing a great selection of Chinese food and dimsum, and That Little Cafe on the rooftop serving meals until midnight with a nice view. For events, the conference halls are noted as cozy and strategically located. While basement parking is available and convenient, it can be limited, sometimes requiring guests to park on the roadside. Most guests experience significant issues with the free Wi-Fi, describing it as slow, intermittent, and often requiring frequent re-login, with a policy that caps devices per room. The hotel utilizes key cards for room access and electricity, and there is a small shop and food booth outside the property.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, noting that rooms, halls, and bathrooms are very well-maintained and often have a pleasant fragrance. The rooms are generally described as spacious, big, and comfortable, featuring modernly minimalist and functional designs, with some adorned with dainty fixtures. Many rooms offer a balcony, though some guests found them less appealing due to views of an abandoned looking building or the presence of an AC inverter outdoor unit. A recurring concern is the high noise levels due to paper thin walls, allowing sounds like alarm clocks and conversations from neighboring rooms to be heard. Guests also report disturbances from business conferences and late-night furniture dragging from the rooftop restaurant. While bathrooms are clean with good hot water and rain head showers, some mention leaking showers and clogged sinks. Some rooms, particularly those without air conditioning, can feel stuffy and warm, and an unpleasant smell occasionally wafts through. Pillows are sometimes described as flimsy and thin.

Dining & Food Quality
The hotel offers varied dining experiences. King Chef restaurant is highly praised for its tasty food and great selection of Chinese cuisine, especially its dimsum and Japanese siomai. That Little Cafe on the rooftop also receives positive remarks for its awesome food and good value. However, feedback on breakfast is mixed; while some guests find it abundant with several options including omelette stations, longanisa, fruits, and cakes, many describe it as chaotic, disappointing, and experiencing slow refills. Food items, such as sweet banana, have been noted as sour, and some guests found the overall taste to be mediocre. There are also reports of a lack of juices and limited coffee options during breakfast.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it very convenient for guests. It is within easy walking distance to many popular attractions, including Burnham Park, SM Baguio, Session Road, and Harrison Road (Night Market). The hotel is also conveniently located near the Victory Liner Bus Station. Guests find it easy to access public transportation, with cabs and Grab services being plentiful. However, some note that there are no public utility vehicles directly outside, requiring a short walk. While the location is generally praised for its accessibility, some guests mention that narrow roads and traffic noise can be noticeable, particularly at night. Parking is available, including basement parking, but it is often limited and can be challenging, with some guests resorting to roadside parking.

Staff & Service
Guest feedback on staff and service is notably mixed. Many guests commend the staff as very friendly, accommodating, helpful, courteous, responsive, and efficient. Housekeeping and security guards often receive positive mentions for their politeness and assistance. However, there are frequent complaints regarding the check-in process, which is often described as slow, unorganized, and subject to long waits, with the 3 PM check-in time strictly enforced. Some guests also report difficult check-out processes involving long waits and disputes over charges. Instances of rude customer service, lack of assistance (e.g., from parking attendants), and unprofessional or unethical behavior (e.g., charging for basic toiletries or disputing damages) are also reported. Overall, while many staff members strive to provide excellent service, consistency in service quality and problem resolution varies.

Additional Information
Guests should be aware that a cash deposit, typically around 3000 PHP, is required upon check-in for incidentals and cannot be paid by credit card. The hotel maintains a strict check-in time of 3 PM, and early check-in or late check-out requests are often declined. There is a significant charge for a lost key card, and guests may be charged for stained towels. The internet policy limits connectivity to two devices per room, and some standard rooms do not include AC, requiring an upgrade fee. The hotel is not pet-friendly, and some guests reported negative interactions regarding pets. Some rooms feature connecting doors, which can contribute to noise issues, and basement rooms have been noted for unpleasant smells. The hotel also functions as a training hotel, which may influence some aspects of service.