Travelite Hotel Legarda

The hotel offers a central and accessible base for exploring the city, distinguished by its live music performances in the lobby during evenings, providing a unique and free entertainment option for guests. Most visitors highly commend the hotel's prime location, attentive staff, and overall value for money, making it a popular choice for various types of travelers. The spacious rooms and general cleanliness are frequently highlighted as positive aspects, contributing to a comfortable stay. This hotel is particularly well-suited for sightseers and short/weekend trip travelers due to its proximity to key attractions. Budget travelers will appreciate the reasonable rates, while families and couples find the accessible location and room size convenient for their needs. Business travelers can also utilize the lobby for informal meetings. To enhance your experience, consider requesting a room in a quieter area or one with a view, and be prepared for a strict 2 PM check-in time.

Facilities & Amenities
Guests will find water dispensers conveniently located on every floor, providing access to hot, cold, and medium-temperature water, which is appreciated given the absence of kettles or water boilers in the rooms. While the hotel offers Wi-Fi, feedback is mixed; some guests report a decent connection, but many others experience intermittent or weak signals, particularly within their rooms, sometimes requiring them to use the corridor for better connectivity. The cable TV in rooms also receives varied comments, with some finding it acceptable and others noting poor quality, including grainy images or inaudible sound. A common point of feedback is the lack of an in-room phone, necessitating a trip to the front desk for any queries or requests. Additionally, rooms typically do not include a refrigerator or mini fridge, a safety deposit box, or room service. Many guests also note the absence of a hair dryer, glasses or cups, complimentary coffee, and slippers, which are often expected amenities.

Cleanliness & Room Comfort
A predominant concern among guests is the consistent absence of a bidet in the bathrooms, with only a dipper often provided. Many also report issues with hot water supply, frequently finding it only lukewarm or requiring a long wait, leading to wasted water, alongside complaints of weak water pressure. Most rooms are described as spacious, but a significant number of guests note a lack of essential furnishings, including chairs, a proper desk or table, and sufficient cabinets, wardrobes, or drawers for storage. The bathroom design is often criticized, with several mentions of frosted glass walls that compromise privacy and a lack of bathroom locks or hooks and towel rails. While some guests praise the overall cleanliness and comfortable beds, others report issues such as sticky floors, mold, peeling paint, or worn-out towels. Noise from noisy AC units and a general lack of soundproofing means that sounds from hallways and adjacent rooms can often be heard.

Dining & Food Quality
The hotel features two on-site restaurants on the ground floor: Abacus, which serves Chinese cuisine, and Gerry's Grill, a popular chain offering Filipino dishes. Most guests have mixed feedback regarding the breakfast buffet served at Abacus. Some describe it as superb or excellent, appreciating the convenience of having breakfast available on-site. However, many others find the options limited, describing the food as average, so-so, or even poor, with a notable focus on Chinese dishes that may not appeal to all palates. There are also isolated reports of flies in the breakfast area, which can detract from the dining experience. Furthermore, the breakfast service is noted for its rigid timing, with the hotel generally unwilling to accommodate requests for earlier meal times, which can be inconvenient for guests with early tours or departures.

Location & Accessibility
The hotel boasts a highly praised central location on Legarda Road, making it exceptionally convenient for guests to explore the city. It is within easy walking distance of major attractions such as Burnham Park, Session Road, the night market, public market, and SM Baguio, as well as numerous restaurants and cafes. Guests appreciate the abundance of dining options nearby, ensuring they do not need to travel far for meals. Easy taxi access is consistently highlighted, allowing for convenient transportation to further destinations. While parking is available, including a basement parking area, feedback is mixed; some find it ample and well-maintained, while others report it is limited, especially during peak seasons, making it challenging to secure a spot. A few guests also note that the road leading to the hotel has an incline, which can be tiring for some, particularly with luggage. The hotel's proximity to a laundry service, pharmacy, and 7-Eleven further enhances its accessibility.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff for their helpfulness, attentiveness, and courteous demeanor, often highlighting positive interactions with security guards and specific front desk personnel who go out of their way to assist. However, a significant number of reviews describe front desk staff as stiff, lacking warmth, unprofessional, or unresponsive, sometimes appearing distracted or unhelpful. The check-in and check-out process can be inconsistent; while some report quick and smooth experiences, others face delays, miscommunication regarding room availability, or issues with staff memory. Housekeeping service also receives varied comments; some rooms are well-maintained, but many guests report slow service, unserviced rooms, or noisy staff. There is a general lack of bell service or luggage assistance, requiring guests to carry their own bags. Management responsiveness is inconsistent, with some issues resolved effectively, while others are met with unresponsiveness or unavailability.

Additional Information
Guests should be aware that a security deposit is required upon check-in, which must be paid in cash, even if booking sites indicate credit card options. The hotel maintains a strict 2 PM check-in policy, often requiring guests to wait even if rooms appear ready earlier. A unique feature is the live music performed in the lobby during evenings, which guests can enjoy free of charge. For convenience, a VFW Post 124 is located within the hotel premises. The lobby itself is spacious and can serve as a suitable area for informal meetings. While the hotel has a generator to ensure power during outages, some guests report that the internet connection can become unstable during such times. There have been mentions of elevator issues, with some being faulty or malfunctioning. Additionally, some guests have raised concerns about the hotel's discount policy, specifically regarding senior citizen and PWD discounts, and note the absence of a designated smoking area. A serious concern raised by one guest involved housekeeping entering their room while they were sleeping, highlighting a potential security lapse.