Vibe Hotel Canberra Airport

The hotel is widely recognized for its exceptional proximity to the airport, serving as its signature feature, making it an ideal choice for business travelers and those with early morning or late-night flights. Its modern and clean design, coupled with generally comfortable accommodations, contributes to a pleasant stay for many. The hotel is also well-suited for groups due to its accommodating nature. While most guests appreciate the convenience, it's advisable to be aware of the hotel's room servicing policy, which may not be daily, and to check dining hours, as late-night food options can be limited.

Facilities & Amenities
The hotel features a modern design and offers a range of facilities that guests generally appreciate. A well-equipped gym is available, with some reviews highlighting its 24-hour access. Free Wi-Fi is provided, though some guests reported difficulties connecting to the TV for streaming. Rooms typically include a mini-bar, toiletries, and a coffee machine with pods, though some noted a lack of basic items like spoons or sufficient milk. EV charging stations are available, adding convenience for electric vehicle owners. The hotel also boasts a welcoming lobby area and a bar, which serves as a central gathering point, though its operating hours can be inconsistent.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed but detailed. Many describe the rooms as spacious, modern, and spotlessly clean, with comfortable beds and high-quality linens ensuring a restful sleep. However, a significant number of guests reported issues with dust on surfaces like windows, headboards, and skirting boards, and some even found stains or hair in bathrooms and on bedding, indicating inconsistent cleaning. Room features like glass toilet and shower doors were a concern for privacy for some. While many found rooms quiet despite airport proximity, others experienced noise from neighboring rooms or gurgling pipes, and some noted issues with air conditioning or power outlets.

Dining & Food Quality
Dining experiences at the hotel receive varied feedback. The breakfast buffet is often praised for its variety and quality, with many guests enjoying the selection and coffee, though some reported issues with the coffee machine or a lack of staff and cutlery during busy times. The restaurant and bar offer meals, which some guests found to be of good quality and delicious, particularly the steak. However, a recurring theme is the limited menu options, especially for dinner, and some found the food overpriced or of poor quality, describing dishes as "inedible" or "dry." There were also significant concerns regarding the hotel's ability to cater to dietary requirements, with some guests feeling marginalized due to a lack of gluten-free options.

Location & Accessibility
The hotel's location is its most consistently praised attribute, being directly adjacent to the airport terminal. Guests highlight the convenience of a short walk from the airport, making it ideal for those with early flights or late arrivals. It is also easily accessible via public transport, with bus services connecting to the city center. Parking is available, typically in a basement, and is generally considered reasonably priced and convenient, though some guests reported being charged twice or finding the exit narrow. While the immediate area around the airport has limited attractions, its accessibility to the terminal is paramount for most visitors.

Staff & Service
The staff at the hotel receive highly polarized feedback. Many guests commend the reception staff for being friendly, helpful, professional, and providing quick check-in and check-out processes. Specific instances of exceptional service, such as room upgrades or assistance with issues, are frequently mentioned. However, a notable number of reviews describe staff as unfriendly, disinterested, unprofessional, or unresponsive, particularly when attempting to contact the front desk or housekeeping by phone. Some guests reported a perceived lack of training or support for staff, leading to frustration with service quality, including issues with bar service and follow-up on complaints.

Additional Information
A key piece of information for guests is the hotel's room servicing policy, which states that rooms are typically serviced only once every three nights unless a specific request is made. This policy, often perceived as a cost-cutting measure, has led to guest dissatisfaction, with some finding their rooms uncleaned or lacking fresh towels and amenities during their stay. While parking is available, guests are advised to confirm the fee and payment process at check-in, as some reported issues with double charges or unexpected costs. The hotel also offers late check-out options, which are appreciated by many, though communication about these arrangements can sometimes be inconsistent.