Homewood Suites by Hilton Southwind Hacks Cross

3583 Hacks Cross RoadGermantown38125USA
Hotel
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About Homewood Suites by Hilton Southwind Hacks Cross

A modern, pet friendly property with free parking, the Homewood Suites by Hilton Southwind Hacks Cross is about ten miles from Graceland.

The spacious, smoke-free suites each feature a separate living area with a flat-screen television, free Wi-Fi, and a kitchenette equipped with a full-size refrigerator, microwave, stovetop, and dishwasher.

A sparkling pool, basketball court, fitness centre, and a BBQ grilling area encourage travellers to relax "at home", while a complimentary shuttle with a five-mile radius helps guests to explore the neighbourhood.

The Homewood Suites by Hilton Southwind Hacks Cross serves a complimentary hot breakfast buffet daily, and hosts an evening social, four nights a week. There are several fast food and casual dining restaurants within walking distance.

TPC Southwind, home of the PGA St Jude Classic, is 1.4 miles from the hotel. The Memphis Zoo, Sun Studio, and Beale Street are within a 30-minute drive.

Contact

3583 Hacks Cross Road, Germantown, 38125, USA
Telephone: +1(901)7585018 | Fax: +1(901)7585015 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach umbrellas
  • Business center
  • Conference rooms
  • Convenience store
  • Deck chairs / Sun loungers
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pets allowed
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Telephone
  • Television

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-out: 11:00

Positive Reviews

A new look, inside and out...

The recently renovated guest rooms are generally considered both attractive and comfortable, as are the hotel grounds: the grilling area has also recently been updated, and has inviting seating areas. The pool is also much appreciated during the summer months.

Personable and professional staff...

Many guests have been favourably impressed by the front desk team, describing them as friendly, helpful, and accommodating. The breakfast and evening social hosts are also described as cheerful and personable, happy to make conversation while keeping the buffets running smoothly.

A quiet, yet convenient location...

The hotel is located opposite FedEx world headquarters, and thus popular with trainees. Guests also find it convenient to the airport, gas stations, shopping, and restaurants. The neighbourhood is generally described as safe and upscale, yet not too far from the highway for guests headed to downtown Memphis, about 25 minutes in light traffic.

Negative Reviews

Haphazard housekeeping...

Recent guests have been let down by inconsistencies in housekeeping, such as failure to re-stock items such as coffee and shampoo, or failure to service the room as scheduled. Insufficiently thorough cleaning of the carpeting and bathrooms are also frequently reported issues.

Mixed reviews of the food...

Though many guests appreciate the value of "free" breakfast and social hour, reviews of the food itself are a bit mixed. Some wish for a greater variety of healthy choices at breakfast and heartier options at dinner, while others are generally disappointed in the overall quality of items.

Unresolved issues...

Though many guests praise hardworking and friendly team members, guests have also experienced indifferent and even impolite responses to reported issues at the front desk.

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Rating Overview

Rating trivago Rating Index based on 688 reviews across the web
7.9 /10
  • Other Sources
    7.8 /10
7.9 out of 10 based on 688 reviews