Hotel Mercure London Heathrow

Shepiston LaneHeathrowUB3 1LPUnited Kingdom
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About Hotel Mercure London Heathrow

The newly refurbished 3-star Hotel Mercure London Heathrow is perfectly located only two miles from Heathrow Airport. The hotel features multilingual staff, car-parking, 24-hour reception and a shuttle service direct to the airport.

Rooms are tastefully designed with comfort in mind and feature tea and coffee making facilities, flat-screen TV, mini fridge, laptop safe, desk, and a trouser press. Wi-Fi is available at a small extra charge.

The hotel has four event suites which can be prepared for a variety of different uses such as weddings or meetings. Hotel Mercure London Heathrow also provides guests with the use of a well-equipped fitness centre.

Breakfast and dinner can be enjoyed at the hotel’s Borders Restaurant while Borders Bar provides food throughout the day. Children’s menus are available.

The town of Hayes is just over a mile from the hotel where guests’ can take the train to London. Twickenham and Legoland are a 20-minute drive.


Shepiston Lane, Heathrow, UB3 1LP, United Kingdom
Telephone: +44(208)5736162 | Fax: +44(208)8481057 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Business center
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking lot
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / corridors
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Great value for money

This hotel is perfectly acceptable for the price you pay Kids under twelve can stay for free if they use the beds in the rooms which is a big advantage over other hotels in the area Everything is affordable, and while you have to pay for Wi-Fi, it’s cheaper than you’d expect.

Super location, not just for travelling

Most people stay here before taking a flight, but it’s also a great base for going to Legoland or the Rugby at Twickenham London itself is a little too far, but there’s plenty of things to do and see in the local area.

Great for an early flight

This is a great hotel to stay in if you have a very early morning flight The staff are on call 24-hours a day so no matter when you are flying, you can check out Just remember that the shuttle to the airport isn’t free so make sure you budget for it.

Negative Reviews

Customer service severely lacking

The hotel itself is perfectly acceptable apart from a few minor problems that can happen anywhere However, the staff were extremely poor in solving these problems and some went unresolved.

Heating problems leave you hot under the collar

The heating in the room seems to function as it wishes Either the room is too hot or too cold and never in between The calls to reception to fix the problem didn’t help at all as no-one came to repair it It’s not good enough for the price you pay.

More budget than comfort

This hotel felt more like a budget hostel than a Comfort Inn The rooms were untidy, and the bathroom had problems such as a blocked sink and a noisy toilet The breakfast was greasy spoon standard and not hotel fare.

Rating Overview

Rating trivago Rating Index based on 1828 reviews across the web
7.1 /10
  • Expedia
    7.0 /10
    7.2 /10
    6.9 /10
  • SuperBreak
    8.0 /10
    7.8 /10
  • Other Sources
    7.1 /10
7.1 out of 10 based on 1828 reviews