Grand Mutiara

110, Jalan Raja Laut,Kuala Lumpur50350Malaysia
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About Grand Mutiara

Situated near Taman Mejuah Park and offering views of Mount Sinabung, the four-star Grand Mutiara Hotel features an extensive garden with a terrace and an outdoor pool. Concierge services and meeting spaces are also available to guests.

Along with air-conditioning and balconies, rooms and suites feature phones, minibars, hairdryers and tea and coffee making facilities. Guests also benefit from a flat-screen TV. Upgraded quarters add minibars, kitchenettes and/or DVD players.

Conveniences at the Grand Mutiara Hotel include a business centre, dry cleaning and laundry services and a safe-deposit box. Guests can also take advantage of on-site ticket assistance, massages, and free Wi-Fi in the lobby.

The 24-hour Lotus Restaurant specialises in international cuisine and opens daily for breakfast, lunch and dinner. Breakfast is free. Lighter fare can be enjoyed at the cafe. Alfresco dining, room service and BBQ grills are also available.

This hotel lies within a ten-minute drive of the Berastagi Fruit Market and 35 minutes from Hillpark Sibolangit.

Contact

110, Jalan Raja Laut,, Kuala Lumpur, 50350, Malaysia
Telephone: +60(3)40505334 | Fax: +60(3)40502004 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Elevator
  • Non-smoking rooms
  • Parking lot
  • Restaurant

Room facilities

  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Refrigerator
  • Room safe

Accessibility

  • Accessible parking

Arrival / Departure

  • Check-in: 12:00
  • Check-out: 12:00

Positive Reviews

Relaxing garden

Guests have enjoyed the extensive garden at this hotel, finding it a nice spot to relax during their stay. Guests have particularly enjoyed sitting out on the terrace and enjoying the views of Mount Sinabung.

Comfortable rooms

Overall, guests have been pleased with the standard of the accommodation here. The rooms are consistently described as clean, comfortable and spacious. Guests have also found that the rooms are airy and offer a good selection of amenities.

Good Wi-Fi

Although guests would prefer that Wi-Fi was accessible in the rooms, they do concede that the Wi-Fi available in the lobby is strong and reliable. You should have no problem getting online here.

Negative Reviews

Breakfast could be improved

The quality of the breakfast served at this hotel hasn’t proved all that impressive. Guests have encountered lengthy delays and reported that the breakfast itself is poor. The ambiance of the restaurant also comes in for criticism.

Poor service from front desk staff

The staff who man the front desk staff at this hotel has been a source of almost constant disappointment. Guests have generally found the staff unfriendly and seemingly reluctant to answer questions or even extend a hello in the morning.

May find pool is dirty

Feedback about the pool here is a little mixed. While some reviews suggest that guests have enjoyed the pool, a fair number of others describe the water as green and dirty. It suggests that the pool could be better maintained.

Rating Overview

Rating trivago Rating Index based on 47 reviews across the web
6.6 /10
6.6 out of 10 based on 47 reviews