Hotel Novotel Mexico City Santa Fe

Antonio Dovali Jaime 75Mexico City01210Mexico
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About Hotel Novotel Mexico City Santa Fe

Minutes from the Bosque de Chapultepec, the Hotel Novotel Mexico City Santa Fe offers modern, four-star accommodations and private indoor parking.

The spacious, air-conditioned guest rooms each feature a minibar, flat screen television, and complimentary Wi-Fi. Room service is available 24-hours, and family pets are welcome.

The heated outdoor pool, terrace, and sauna invite guests to relax. The Hotel Novotel Mexico City Santa Fe also offers a fitness centre and a children's play area with an XBOX.

International and Mexican cuisine is on the menu at the on site restaurant, open daily for breakfast, lunch, and dinner. Hungry travellers will also find a wide variety of dining options within a five-minute walk.

The Frida Kahlo Museum and Coyoacan are within 12 miles of the hotel, and the National Museum of Anthropology is also within day trip range. KidZania Santa Fe is a six minutes away.


Antonio Dovali Jaime 75, Mexico City, 01210, Mexico
Telephone: +52(55)91777700 | Fax: +52(55)91777701 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Business center
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Hypoallergenic rooms
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pets allowed
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Hypoallergenic bedding
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Television

Wellness / Spa

  • Hydrotherapy
  • Massage
  • Sauna


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 13:00

Positive Reviews

Great for business...

Travellers generally enjoy the hotel's location in the Santa Fe business district, describing the area as safe, quiet, and filled with good restaurants and shops. Though the historic and cultural attractions of Mexico City are not too far off, heavy traffic on the major routes can result in a long day for sightseers.

Clean, comfortable, and modern...

The rooms are widely described as clean, spacious, and well maintained, with simple, modern decor and reasonably speedy Wi-Fi. The gym is on the smaller side but adequately equipped, and the outdoor, rooftop pool and terrace are widely appreciated. Travellers generally find the price to quality ratio very fair.

Friendly, helpful staff and a good breakfast...

Most travellers are pleased with the overall level of customer service at the hotel. The front desk staff are widely described as friendly and professional, pleased to assist with booking tours or other inquiries. Many guests also send their compliments to the chef on the rich breakfast buffet, and enjoy polite, attentive service from the wait staff.

Negative Reviews

Too chilly for some swimmers...

While the pool is inviting, some travellers have found the water temperature too cold, while others feel a small bar would be a great improvement to the terrace area.

Spoiled for choice...

With so many restaurant options close by, guests report that the on site restaurant is very quiet for lunch and dinner, and the a la carte menu does not seem to be as popular as the breakfast buffet.

To err is human...

Long waits for valet parking, housekeeping oversights, and an ineffective resolution of reported room maintenance or similar customer satisfaction issues have dragged some otherwise "very good" reviews down into "average."

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Rating Overview

Rating trivago Rating Index based on 714 reviews across the web
7.9 /10
  • Other Sources
    7.3 /10
7.9 out of 10 based on 714 reviews