Hotel The Capital 20 West

20 West Road SouthSandton2146South Africa
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About Hotel The Capital 20 West

Conveniently situated in the financial district of one of Johannesburg's most affluent areas, Hotel The Capital 20 West provides luxurious, modern accommodations perfect for business travellers and tourists alike.

The rooms' unique, contemporary decor and high-end amenities create a comfortable and functional environment. Each room features king-size beds, work desks, unlimited high-speed Wi-Fi, device docking stations, TVs with satellite channels, kitchenettes, and minibars.

Guests have access to a heated salt-water pool, secured parking area, fitness centre, garden, and conference facilities. Hotel The Capital 20 West has a 24-hour reception desk and offers complimentary shuttle services to Sandton Gautrain Station and Nelson Mandela Square.

The hotel's on-site restaurant, Veranda, serves breakfast, lunch, and dinner. The property features a bar and an executive dining room.

Sandton Convention Centre and Nelson Mandela Square are each approximately two kilometres away, and OR Tambo International Airport is roughly 28 kilometres from the hotel.


20 West Road South, Sandton, 2146, South Africa
Telephone: +27(11)2909600 | Fax: +27(11)2909601 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Business center
  • Conference rooms
  • Deck chairs / Sun loungers
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 10:00

Positive Reviews

Safe, convenient location

Guests, especially those travelling for business, like the area surrounding the hotel and its proximity to the train station and Sandton city centre. They feel safe and enjoy the convenience.

Very welcoming atmosphere

According to reviews, the hotel staff does a great job of welcoming guests upon arrival. Reviewers mention that water and snacks are offered, as well as porter service to help guests with their luggage.

Great gym facilities

Reviewers appreciate that there is a very nice gym on site. It is noted that the gym is open 24 hours a day and has a great view of the pool.

Negative Reviews

Some small, windowless rooms

Guests report that some rooms are not very spacious and are located in a separate area of the hotel. These rooms don't have windows, which makes them feel cramped. Guests suggest confirming specific room placement in advance to avoid being placed in a room like this.

Inefficient room service

According to reviews, guests are not impressed by the hotel's room service. It can take a long time for orders to arrive. When they do, the food may be cold or the order may be incorrect.

Poor bathroom cleanliness

Guests note that the bathrooms do not always seem properly cleaned. They specifically mention dirty bathtubs and shower nozzles.

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Rating Overview

Rating trivago Rating Index based on 458 reviews across the web
7.7 /10
    2.0 /10
  • Other Sources
    8.0 /10
7.7 out of 10 based on 458 reviews