Amelie Hotel Manila

This hotel is highly regarded for its excellent location directly opposite Robinson's Place Mall, making it a prime choice for shoppers and sightseers eager to explore the city's attractions like Manila Bay and Malate Church. Guests frequently commend the spacious and clean rooms, along with the generally friendly and helpful staff, contributing to its reputation as a great value option. The presence of a rooftop pool is also a significant draw, offering a pleasant spot to relax. While the hotel is situated in a vibrant area popular with nightlife enthusiasts, some guests note the potential for noise from surrounding bars. To ensure a more peaceful stay, it is advisable to request a room away from the street-facing side, and be prepared for a cash deposit upon check-in.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, including a popular rooftop pool that provides a refreshing escape, though it has occasionally been noted as undergoing reconstruction. A gym is also available, with some guests appreciating staff who opened it early for their convenience. While free Wi-Fi is provided, many guests report significant issues with its reliability, describing it as slow, unstable, and often requiring multiple access codes for different devices, which can be a hassle. Some rooms are described as having a dark aesthetic due to their decor, and a few guests experienced inconsistent air conditioning or issues with older electrical wiring. The elevator system was also occasionally noted as being less responsive than expected.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the spacious rooms and their overall cleanliness. The comfortable beds and effective air conditioning contribute to a restful stay for most. However, some guests found the rooms to be quite dark, even with all lights on, and a few reported issues with inconsistent hot water in the shower. Noise can be a significant concern, with complaints about street noise from the surrounding nightlife and hallway noise due to thin walls, impacting sleep. Isolated reports mentioned issues like peeling paint in bathrooms, unhygienic pillows, or a humid smell upon entry, suggesting some rooms may be dated or require maintenance.

Dining & Food Quality
The hotel's dining options receive mixed but generally favorable reviews. The buffet breakfast is often praised for its variety and quality, with many guests describing it as amazing, offering fresh eggs and a good selection of Filipino and continental dishes. The on-site restaurant, Braska, is noted for its delicious food, including Filipino and continental cuisine, and is considered good value. However, some guests found the breakfast selection to be limited, particularly for Western tastes, and noted the use of powdered fruit juices. A recurring point of contention is the hotel's policy of limiting complimentary coffee, creamer, and sugar to two per room per day, with additional quantities incurring a charge, which some guests found to be excessively restrictive.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is situated directly opposite Robinson's Place Mall, offering unparalleled convenience for shopping and dining. Guests appreciate being within walking distance of major attractions such as Manila Bay, Malate Church, Intramuros, Rizal Park, and various museums. The surrounding area is vibrant, known for its nightlife with numerous bars and clubs, making it ideal for those seeking entertainment. While the location is highly convenient for exploring the city, some guests noted that the immediate vicinity can be noisy, especially at night, and occasionally described the streets as rough or crowded. Parking is available, though it can be limited and may require a request.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the attentive service from housekeeping, security, and front desk teams, often highlighting a quick check-in process and a willingness to accommodate requests. However, there are notable instances of highly negative feedback regarding staff conduct. Some guests reported experiences with unfriendly or impolite front desk personnel, claims of discrimination towards locals or certain groups, and issues with staff gossiping. Specific concerns included staff attempting to enter rooms late at night due to errors, slow room service, and an unusual policy of conducting a thorough room check before checkout, which caused delays and frustration for some guests.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. A cash deposit of PHP 1,000 is typically required upon check-in, even for pre-paid bookings. The hotel has a policy of charging for additional basic amenities, such as extra towels or more than the allotted two complimentary coffee/tea sachets per room per day, which some guests found to be an unusual and "penny-pinching" practice. The Wi-Fi setup is also unique and often problematic, providing limited device access codes per person, requiring guests to request more codes for multiple devices. Furthermore, some guests reported issues with the hotel's handling of booking discrepancies or cancellations, including difficulties in securing refunds for unused nights.