City Garden Grand Hotel

This hotel offers a memorable stay, with its signature feature being the stunning rooftop bar, restaurant, and pool that provide breathtaking city views. Guests consistently highlight the exceptional service from the professional and attentive staff, along with the spacious and clean rooms. Its central location makes it an ideal choice for sightseers eager to explore the city's attractions and business travelers seeking convenience. Couples can enjoy romantic evenings with panoramic vistas, while families appreciate the comfortable accommodations. To enhance your experience, consider requesting a room on a higher floor for superior views, and be prepared for potential waits for the elevators, especially during peak hours.

Facilities & Amenities
The hotel boasts a highly praised rooftop pool and bar, which are frequently mentioned as highlights, offering spectacular city views and a vibrant atmosphere. Guests also appreciate the well-equipped fitness center, though some note that certain machines may be limited or require maintenance. A spa is available, providing relaxing massage services. While the Wi-Fi is generally reliable, some guests experienced occasional inconsistencies. A significant point of feedback concerns the elevators, which are often described as slow, leading to considerable wait times, particularly during busy periods, due to only three elevators serving many floors and public access to the rooftop.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness and comfort of the rooms, describing them as spacious, modern, and well-maintained. The beds receive high praise for being exceptionally large and comfortable, with some guests appreciating the option of a pillow selection. Bathrooms are generally found to be spacious and clean, offering good water pressure and temperature, though a few guests noted that some facilities appeared outdated or had combined shower/bath setups that could lead to water splashing. While many rooms offer city views, some guests experienced rooms without a view. Noise from the street or corridors was occasionally mentioned, and a very small number of guests reported isolated issues with air conditioning or cleanliness.

Dining & Food Quality
The hotel's dining options receive positive feedback, particularly the breakfast buffet, which is described as excellent with a wide variety of high-quality dishes, including diverse international and local selections. The rooftop restaurant, Firefly, is highly regarded for its very good food, appealing atmosphere, and stunning views, making it a popular spot for both hotel guests and the public. Room service is also noted for its efficiency and good food quality. While most guests enjoy the breakfast, some mentioned that the menu could become repetitive over longer stays or that certain food items were not consistently warm. Service at the rooftop restaurant can occasionally be slow during busy times.

Location & Accessibility
The hotel's central location in the heart of Makati is a major advantage, placing guests within easy walking distance of numerous restaurants, bars, and nightlife options. It is conveniently close to various malls, including Century City Mall, with other shopping and dining districts like Power Plant Mall and Greenbelt accessible via short rides. Public transportation, particularly ride-sharing services, is readily available. While the immediate surrounding area is lively and bustling, the hotel itself is considered safe. Guests should be aware of the significant traffic congestion in the vicinity, which can impact travel times to and from the airport or other parts of the city. Parking is available, though the driveway can be challenging.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and accommodating nature, noting that staff go above and beyond to ensure a pleasant stay. The check-in process is often described as quick and efficient, with some guests receiving complimentary room upgrades or early access. Housekeeping is commended for maintaining clean rooms and being responsive to requests. The bell staff and front desk team are particularly noted for their warm greetings and willingness to assist with luggage and various inquiries. While the vast majority of experiences are positive, a few isolated instances of less satisfactory service were reported.

Additional Information
Guests frequently commend the hotel for offering excellent value for money, considering the quality of the accommodations and services provided. The option for early check-in is often appreciated by guests arriving on overnight flights. For those sensitive to smoke, it is advisable to inquire about non-smoking floors, as some guests noted issues with smoke in their rooms despite booking non-smoking options. The hotel also offers a convenient currency exchange service at the reception, which some guests found to be advantageous.