I'M Hotel

The hotel is particularly known for its unique Onsen spa, offering a traditional Japanese bathing experience, and its iconic acrylic-bottomed infinity pool, which provides a distinctive visual and relaxing experience. Guests consistently highlight the spacious rooms, the attentive and friendly staff, and the hotel's central location as key positives, making it a memorable stay. The rooftop bar also stands out for its stunning city views and vibrant atmosphere. This hotel is an excellent choice for couples seeking a romantic getaway with spa access and scenic views, families who appreciate the large rooms and child-friendly pool, and business travelers due to its convenient location and comfortable accommodations. Sightseers will also find it ideal for exploring the vibrant surrounding area. To enhance your stay, guests are advised to be prepared for a potentially lengthy check-out process and to explore the diverse dining options available just steps away from the hotel.

Facilities & Amenities
The acrylic-bottomed infinity pool is a major draw, described as large, stylish, and offering unique views. However, some guests note the water can be very cold, and its second-floor location can lead to noise from street traffic below, impacting relaxation. The Onsen spa is highly praised for its unique Japanese hot baths, sauna, and steam room, with many guests enjoying complimentary massages. Most guests find it relaxing and well-maintained, though some experienced issues like a non-functional steam room or a lack of a cold plunge pool. The booking process for spa services was sometimes described as complicated. The fitness center is generally considered well-equipped and decent, though a few reviews mention some treadmills or other equipment being out of order. The rooftop bar is a popular spot, offering great views and a good vibe, but some guests found the food and drink selection limited, and a few noted that the pool bar hours were inconveniently late. Feedback on Wi-Fi is mixed; some found it reliable and fast, while others reported it was slow or frequently disconnected. Some guests found the elevators to be slow and dimly lit. The hotel promotes sustainability with filtered water dispensers on every floor, though some guests missed having bottled water in their rooms.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as impeccably maintained and spotless. However, some reviews mention issues like a persistent damp smell, dirty spots, or even mold in bathrooms. The rooms are consistently praised for their spaciousness and comfort, offering ample relaxation space. Beds are widely lauded for being incredibly comfortable, featuring soft mattresses and fluffy pillows that ensure a restful night's sleep. Bathrooms are modern and spacious, equipped with excellent showers providing strong water pressure, including rain and handheld options. Many appreciate the separate toilet room and soaking tubs. Conversely, some guests found the provided toiletries to be small or insufficient. While some rooms are quiet, many experienced significant street noise from traffic, particularly on lower floors, and noted that noise from neighbors could be heard. Air conditioning performance is mixed, with some finding it effectively cold, while others reported it was not cold enough or noisy. Many rooms boast stunning city views, enhancing the overall ambiance.

Dining & Food Quality
The breakfast buffet receives mixed feedback. Most guests describe it as delicious, with a good variety of options and a pleasant atmosphere, often available until late morning. However, some found the offerings to be poor value for the cost, with limited choices and inconsistent quality, noting issues like tasteless pastries or slow restocking of popular items. A few guests also reported feeling unwell after breakfast, suggesting occasional quality control issues. The hotel's Italian restaurant is mentioned, with some guests finding the food portions to be very small. The Common Good restaurant experienced feedback regarding limited seating and slow service, with some orders being forgotten. The rooftop bar offers a limited selection of food, primarily snacks like pizza and fries, which some guests found insufficient for a full meal. Room service feedback is also mixed; some guests found it inadequate, requiring multiple calls to receive items, while others had positive experiences. Overall, while many guests enjoyed the food, a significant number felt the food quality and value were inconsistent across the hotel's various dining venues.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised for being in the heart of Poblacion, Makati, and close to everything. Guests appreciate its proximity to a wide array of restaurants, cafes, street food areas, and vibrant nightlife. It is also conveniently located near major shopping malls like Circuit Makati, Greenbelt, and Glorietta, making it ideal for both leisure and business. The hotel offers easy accessibility to public transportation, including light rail stations, and guests found it simple to arrange rides through services like Grab cars for exploring the city or reaching the airport. Parking is available and often included with reservations, which is a significant advantage in the busy area. Despite its prime location, many guests note the considerable street noise from traffic and beeping cars, which can be heard even on higher floors, though some found the room insulation sufficient. Overall, the location is highly valued for its convenience and the abundance of nearby amenities.

Staff & Service
The staff consistently receives high praise for being incredibly friendly, courteous, attentive, and accommodating. Many guests highlight their willingness to go above and beyond to assist with requests, making for a welcoming and pleasant stay. The check-in and check-out processes receive mixed feedback. While some guests experienced quick and efficient procedures, a significant number reported them as slow, complicated, and lengthy, sometimes taking 30-45 minutes. This often involved waiting for housekeeping to inspect rooms before final departure, which some found unnecessary and frustrating. Housekeeping is generally described as attentive, ensuring rooms are clean and well-maintained daily. However, a few guests noted issues with inconsistent replenishment of toiletries. Despite occasional procedural delays, the overall service quality is frequently described as top-notch and excellent, with staff being professional and responsive to guest needs. Guests appreciate the luggage assistance and the ease with which the hotel can help organize transportation.

Additional Information
Guests frequently mention a substantial security deposit required upon check-in. If paid by credit card, some guests reported that the refund process could take an unusually long time, sometimes weeks or even a month, leading to frustration. The hotel promotes sustainability by providing filtered water dispensers on every floor for guests to refill their bottles, aiming to reduce plastic waste. The hotel offers complimentary amenities like a 10-minute massage or a slice of cake. However, some guests noted that these offers were often contingent upon providing a 5-star review, which some found to be an uncomfortable practice. Some guests expressed dissatisfaction with the hotel's strict guest policy, which reportedly involves charging additional fees for visitors entering rooms after certain hours. The practice of requiring a room inspection by housekeeping before guests can fully check out is also frequently mentioned as a time-consuming and inconvenient procedure. The provision of toiletries in small, single-use plastic squeeze tubes rather than larger, refillable dispensers was also a point of feedback.