East Pier Hotel

This hotel is highly regarded for its stunning beachfront location and panoramic sea views, which are consistently highlighted as its signature feature. It serves as an ideal destination for a variety of travelers, including couples seeking a romantic getaway, wedding parties looking for a picturesque venue, and leisure travelers interested in scenic walks and a tranquil environment. The hotel is also well-suited for business travelers attending conferences or events. Guests frequently praise the hotel's exceptional cleanliness and the comfort of its accommodations. To make the most of your stay, consider requesting an upstairs room for an even more expansive view, and be aware that while the immediate area offers local cafes and shops, downtown Napier is a longer walk away.

Facilities & Amenities
Guests frequently appreciate the hotel's provision of private balconies or decks that offer magnificent sea views, allowing for a relaxing outdoor experience. The rooms are generally well-equipped with Wi-Fi and air-conditioning, ensuring a comfortable stay. The hotel is noted for its effective sound insulation, which helps maintain a quiet atmosphere even when events are taking place on-site. While the hotel offers ample off-street parking, some guests have reported instances of the car park being full due to non-hotel guests. It is important to note that the hotel primarily features stairs and does not have a lift, which some guests with mobility concerns found inconvenient for carrying luggage to upper floors.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness and the overall comfort of its rooms. Guests frequently commend the comfortable beds, often describing them as "super comfy" and ensuring a restful night's sleep. Many rooms boast beautiful sea views, enhancing the guest experience. The bathrooms are generally described as a good size and well-maintained, though some guests noted issues with poor shower pressure or a less-than-ideal bathroom door design. While the rooms are typically quiet due to good insulation, a few guests experienced noise from other patrons or the bar area, particularly late at night. Some feedback also indicated that the provided pillows were too high for comfort, suggesting a need for more variety.

Dining & Food Quality
Feedback on the hotel's dining options is notably mixed. Most guests who attended weddings or large events at the hotel highly praise the buffet dinner and overall food quality, describing it as exceptional with great variety. Similarly, some individual experiences with lunch and dinner dishes, such as steak and pork belly, were very positive, with guests commending the flavors and presentation. However, many other guests expressed significant disappointment with the restaurant experience, citing issues with food quality (e.g., bland fish, small portions, oily pizza, dry chicken, sour lamb, soggy crackle) and value for money, often finding meals overpriced. Service in the restaurant also received criticism for being slow, inattentive, and at times unprofessional, with some guests experiencing long waits for food or lack of staff presence.

Location & Accessibility
The hotel's prime beachfront location is a significant highlight, offering direct access to the water and scenic walkways along the shore. Guests appreciate its proximity to a charming local area with various cafes and restaurants within easy walking distance. While the immediate vicinity is convenient and quiet, many guests note that the hotel is a considerable distance from downtown Napier, requiring a 40-minute walk or a short drive. The hotel provides ample off-street parking, which is a major convenience for guests traveling by car. Its position near Perfume Point also contributes to the picturesque setting and provides beautiful views.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently commend the reception staff for their warm welcome and efficiency, and the housekeeping staff for maintaining immaculate rooms. Many reviews highlight the staff's willingness to go above and beyond, particularly in accommodating requests and ensuring a pleasant stay. However, some guests reported issues with check-in delays, which caused inconvenience. Additionally, while the hotel staff generally receives high praise, there were isolated instances of negative feedback regarding restaurant staff, with some guests describing them as inattentive, unprofessional, or understaffed during their dining experiences.

Additional Information
The hotel is a highly recommended venue for weddings and events, with multiple guests praising its ability to host seamless celebrations. The Ocean Suite, a dedicated event space, is highlighted for its spaciousness, private decks, and elegant decor, including fabric drapes and fairy lights. The hotel also offers a convenient bridal suite for wedding parties. For guests with children attending events, the availability of a kids room is a thoughtful and appreciated amenity. The hotel's bar area is noted for its pleasant atmosphere, with guests appreciating the absence of overly loud music, contributing to a relaxed environment.