Holiday Inn Long Beach Airport By Ihg

The hotel is notably recognized for its penthouse restaurant offering panoramic views, and its strategic location providing convenient access to the Long Beach Airport and the cruise terminal. This makes it an excellent choice for cruise travelers seeking pre- or post-cruise accommodation, as well as airport travelers and business travelers due to its proximity to the airport and major freeways. While many guests consistently praise the friendly and helpful staff and the overall cleanliness of the rooms, a recurring theme is that the hotel's decor and furnishings are dated, with some rooms showing signs of wear. Guests frequently mention noise levels from the nearby freeway and airport as a concern. To enhance your stay, consider requesting a recently renovated room or one situated away from the main road to minimize noise, and always confirm shuttle service details in advance.

Facilities & Amenities
Guests have varied experiences with the hotel's facilities and amenities. The gym is generally well-regarded, though some guests noted issues with access or shared facilities. An outdoor pool is available, but some found the water to be cold, and access is sometimes shared with a neighboring property. A jacuzzi is also mentioned as a nice space for relaxation. While some guests found the Wi-Fi service to be excellent, others reported it as unstable or slow, impacting their ability to work. The availability of ice machines is inconsistent, with some floors lacking working units. The hotel also provides a water refill station and vending machines for convenience. Some guests noted the presence of a washer and dryer, though its functionality was occasionally an issue.

Cleanliness & Room Comfort
The cleanliness of the rooms generally receives positive remarks, with many guests appreciating the well-maintained spaces. However, a significant number of reviews highlight that the rooms are dated, with common complaints including peeling paint, cracks in walls, and worn carpet. Some guests reported a musty odor or even a smoke smell in their rooms, and instances of black mold or dirty windows were noted. While some found the beds comfortable, others described them as hard or uncomfortable, with pillows that flattened easily. In-room amenities like safes and blinds were sometimes reported as broken, and AC units could be noisy or ineffective. Noise levels from the freeway, airport, and hallways are a frequent concern, indicating poor soundproofing. Some bathrooms lacked a fan, and issues with hot water consistency were also mentioned.

Dining & Food Quality
The hotel's dining options are a notable highlight for many guests, particularly the penthouse restaurant which offers great views of the city and airport. The food quality at the restaurant is frequently praised, with guests enjoying both dinner and breakfast. The breakfast often includes a good variety of options like fresh fruit, bacon, and eggs, and the service in the restaurant is consistently described as excellent and attentive. Some guests appreciated the bar for drinks and a pleasant atmosphere. However, feedback on breakfast inclusion is mixed, with some guests surprised by the additional cost, which can be perceived as expensive. A significant point of frustration for some was when the restaurant was closed for private events, limiting on-site dining choices and requiring guests to seek meals elsewhere.

Location & Accessibility
The hotel's location is a major draw, being very convenient for travelers using Long Beach Airport and those embarking on cruises from the cruise terminal. Its proximity to major freeways allows for easy access to various parts of the city. Guests appreciate the abundance of walking distance food options nearby, including fast-food chains and other restaurants. However, this prime location also contributes to significant noise levels from the adjacent freeway and airport, which many guests found disruptive. Parking is available but comes with a daily fee, which some guests found unexpected and expensive, especially given that the lot is often described as open and not fully protected. The shuttle service to the airport is generally available, though its reliability and frequency received mixed reviews, with some experiencing long waits or non-operational service.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly staff at the front desk, who are often described as welcoming, professional, and helpful. Guests appreciate the quick check-in process and the staff's willingness to be accommodating with requests, such as early check-in or room changes. The attentive service extends to the restaurant staff, who are commended for their efficiency and positive attitudes. While the majority of feedback is positive, some isolated incidents mention specific front desk personnel being less personable or unhelpful. The shuttle service staff also received mixed reviews regarding their punctuality and communication, with some guests experiencing frustration despite the overall positive sentiment towards the hotel's team.

Additional Information
Guests should be aware of certain hotel policies and features that impact their stay. A daily parking fee is charged, which many found surprising upon checkout, as it was not always clearly communicated upfront, leading to unexpected costs. The hotel also has a pet-friendly policy, accommodating guests traveling with animals, though specific fees may apply. While some guests reported positive experiences with rewards program benefits, others felt their member status was not adequately recognized or that promised perks were not delivered. There were mentions that room cleaning might not be available on weekends, which could be an inconvenience for longer stays, requiring guests to plan accordingly. Some guests also noted issues with the hotel's deposit policy, experiencing delays in receiving refunds, which caused frustration. The hotel provides a jacuzzi as an amenity, which is appreciated by those who utilize it for relaxation.