The Westin Long Beach

The hotel is widely recognized for its exceptional staff and prime downtown location, making it a memorable choice for visitors to Long Beach. Its signature feature is its direct proximity to the Convention Center and various waterfront attractions, appealing greatly to business travelers attending events, sightseers exploring the city, and cruise passengers seeking a convenient pre- or post-cruise stay. Guests frequently highlight the welcoming and professional demeanor of the team, which significantly enhances the overall experience. While the hotel offers comfortable accommodations, some aspects of the rooms are noted as being dated. To ensure a smooth stay, it is advisable to clarify all potential fees, such as parking and destination charges, upon booking, and be aware of potential external noise from the surrounding area. The hotel's pet-friendly policy also makes it a good fit for travelers with pets.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though guest experiences are somewhat mixed. The lobby is consistently praised for its beautiful, modern, and inviting atmosphere, providing ample seating for relaxation or casual meetings. The fitness center receives varied feedback; while many find it well-equipped, some guests report issues with machines being out of service or the space feeling small and cold. The pool and hot tub are frequently mentioned as being closed for renovation or are described as small, lacking shade, or having issues with cleanliness and towel availability. A significant point of concern for many guests is the Wi-Fi, which is often described as unusable, super slow, or non-existent, even with paid upgrades. Additionally, several guests note that ice machines on various floors are frequently broken, causing inconvenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied. While many guests describe their rooms as clean, quiet, and comfortable, a notable number report issues with overall room condition, often describing them as dated, old, or in need of renovation. Specific concerns include stained carpets, dust, broken furniture, and peeling wallpaper. The beds generally receive high praise for being comfortable and ensuring a restful sleep, though some find the pillows too soft or causing neck discomfort. Bathroom issues are frequently cited, including clogged sinks and tubs, low water pressure, limescale on shower heads, dirty grout, and a lack of proper ventilation. Air conditioning performance is inconsistent, with some rooms reported as stuffy or hot, and noise levels from street traffic, adjacent rooms, or external events can be disruptive for some.

Dining & Food Quality
The hotel's dining and food quality generally receive positive remarks, particularly concerning breakfast. Many guests highly commend the breakfast offerings, describing them as delicious and superb, with excellent service. The restaurant and bar areas are often appreciated for their atmosphere and the quality of their food and drinks, with many highlighting friendly and efficient bartenders. However, some guests note that dining choices can be slim or that the overall quality for the price is lacking. During peak times or events, the restaurant and bar can become overcrowded, leading to slower service. Room service experiences are mixed; while some find it prompt, others describe it as uninspired, with meals served in bags and boxes using plastic ware, and sometimes at a high cost. The coffee shop in the lobby is a convenient and popular option for quick bites and beverages.

Location & Accessibility
The hotel boasts an excellent central location, which is a major highlight for most guests. It is conveniently situated within walking distance of numerous popular attractions, including the Long Beach Convention Center, Pike Outlets, Shoreline Village, and the Aquarium of the Pacific, making it ideal for both leisure and business. Proximity to the cruise port is also a significant advantage for many travelers. Public transportation, such as the metro rail station, is easily accessible, providing convenient access to other parts of the city. However, parking is a frequent point of contention, consistently described as expensive, with daily rates often exceeding expectations. Guests also mention that the parking garage can be maze-like and lacks clear signage, though valet service is often praised for its efficiency and professionalism.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise from guests, standing out as a significant strength. Many reviews highlight the team's friendliness, helpfulness, attentiveness, and professionalism. Guests frequently commend the quick check-in process and the staff's willingness to go above and beyond to accommodate requests, making them feel welcomed and valued. The valet service is particularly noted for its efficiency and the courteous demeanor of the attendants. Housekeeping staff are often described as attentive, though some guests report inconsistencies in daily service or issues with responsiveness. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, with many guests expressing a desire to return specifically because of the positive interactions with the team.

Additional Information
Several important details enhance or impact a stay at this hotel. A recurring concern for many guests is the destination fee, which is often perceived as an unexpected or hidden charge upon arrival, despite some understanding that it can be applied as a credit towards food and beverage. The hotel is notably pet-friendly, with many guests appreciating the welcoming approach to furry companions, sometimes even providing special amenities for them. However, the hotel has experienced union protests outside, which guests report can be very loud and disruptive, particularly in the early morning hours, impacting the overall tranquility of the stay. While some guests appreciate rewards program benefits like room upgrades, others feel that elite status benefits are not consistently recognized. The event spaces are generally well-regarded for accommodating large groups, though some specific catering or technical issues have been noted during events.