Hotel K10

This hotel is a popular choice for travelers seeking a convenient and comfortable stay, particularly those on road trips or business travelers with their own vehicles, due to its excellent accessibility from the highway. Its signature feature is its strategic location, offering quick access to San Sebastian while providing a peaceful retreat outside the city bustle. Guests consistently highlight the hotel's modern design, exceptional cleanliness, and the consistently friendly and helpful staff. Families and couples will find the spacious rooms and on-site dining options appealing for a relaxed visit. To enhance your experience, consider utilizing the hotel's popular cafeteria for meals and be aware that while the hotel is well-connected by road, having a car is highly recommended for exploring the surrounding area and reaching city attractions.

Facilities & Amenities
The hotel offers ample free parking, which is a significant advantage for guests traveling by car, and it is frequently praised for its convenience. A notable feature is the on-site cafeteria and restaurant, which are popular with both guests and locals, providing a variety of food and drink options throughout the day, including a pleasant terrace. While most guests appreciate the presence of a mini-fridge in the rooms, some note they are empty upon arrival. Feedback on Wi-Fi is mixed, with some guests reporting slow or inconsistent connections in certain areas. Although the hotel does not feature a gym or swimming pool, some reviews mention access to a nearby fitness facility. Guests should be aware that while an EV charger is available, it operates via a proprietary app and may not be cost-effective for all electric vehicle owners.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, with rooms and common areas maintained to a high standard. The rooms are spacious and well-appointed, providing ample space for relaxation. While many guests find the beds comfortable and appreciate the quality of the linens, some have noted that the pillows can be too firm or that the mattresses are either too hard or too soft, occasionally leading to discomfort. The bathrooms are generally large and feature good showers, though some guests have reported issues such as slippery floors, water pooling after showering, or minor maintenance concerns like a noisy cistern or mold in ventilation ducts. Noise levels are generally described as quiet, particularly in the rooms, though some guests have experienced disturbances from outside deliveries or road traffic, especially those facing the industrial estate.

Dining & Food Quality
The breakfast buffet receives widespread praise for being delicious, fresh, and plentiful, offering a good variety of options. However, some guests have expressed a desire for more diverse choices, particularly for those with dietary restrictions. The hotel's restaurant and cafeteria are highly regarded for their food quality, with many guests enjoying the meals and snacks available. While the food is generally well-presented and good value, some guests have found the dinner menu options to be somewhat limited. The pintxos offered on weekends are a particular highlight for many, though some guests have noted that these popular items may not be available later in the evening. Overall, the dining experience is a significant positive, contributing to guest satisfaction.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its excellent proximity to the highway, making it very convenient for travelers on long journeys or those needing quick access to major routes. It is situated just a few minutes' drive from San Sebastian, offering a more affordable alternative to staying directly in the city. While the hotel is located on the outskirts, within an industrial estate, guests appreciate the easy access to the city by car, taxi, or even public transport, with bus and train connections available nearby. However, the immediate surroundings offer limited options for walking to restaurants or attractions, meaning guests typically rely on transportation to explore.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor and willingness to assist with various requests, from providing local information to resolving issues. The check-in process is generally described as quick and efficient. While most interactions are highly positive, a few guests have reported less empathetic responses when addressing specific room issues or concerns about hotel policies. Housekeeping is also praised for its efficiency and attention to detail, ensuring rooms are clean and well-maintained. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. The hotel typically requires full payment upon check-in, which some guests found unusual compared to other establishments. There have also been instances where booking information regarding children's sleeping arrangements was unclear, potentially leading to unexpected charges for extra beds. Furthermore, the breakfast service on weekends starts later, which could be inconvenient for guests with early departures, as they may miss the meal despite having paid for it. Despite these points, the hotel maintains a high rate of repeat guests, indicating overall satisfaction and a strong likelihood of return visits for many.