Long Beach Marriott

This hotel is a popular choice for its exceptional convenience, being located just minutes from the Long Beach Airport, a signature feature that many guests appreciate for its ease of access. Guests consistently highlight the comfortable beds and the overall cleanliness of the property as standout qualities. The hotel is particularly well-suited for travelers with early flights or cruise departures, as well as families seeking comfortable accommodations and on-site amenities. Business travelers also find the hotel convenient for its event spaces and proximity to the airport. To ensure a smooth stay, it is advisable to confirm the operational status of all facilities, especially the pools, and be aware of the hotel's cashless policy for on-site purchases.

Facilities & Amenities
The hotel offers a range of facilities, including both an indoor pool and an outdoor pool, though some guests have noted that the outdoor pool was undergoing renovation or was cold during their stay. A fitness center is available for guests to use. Many appreciate the convenience of a Starbucks located in the lobby, providing easy access to coffee and quick bites. The hotel also features a Mexican restaurant and a bar on-site. While Wi-Fi is available, some guests reported it was spotty or came with an additional charge for in-room access, with free Wi-Fi typically limited to the lobby. A common point of feedback is the absence of a microwave and kettle in the rooms, which some guests would have found beneficial.

Cleanliness & Room Comfort
Guests generally commend the hotel for its high standards of cleanliness, describing rooms and common areas as well-maintained and spotless. The beds receive widespread praise for being exceptionally comfortable, ensuring a restful night's sleep. Rooms are often noted for their spaciousness, providing ample room for relaxation. Despite the hotel's proximity to the airport, rooms are typically quiet, with effective soundproofing minimizing external noise. However, some isolated comments mention issues such as a lingering scent in rooms, or occasional noise from the air conditioning unit or neighboring doors. While bathrooms are generally spacious, a few guests reported minor issues like empty shower gel dispensers or non-working outlets.

Dining & Food Quality
The hotel provides several dining options that receive mixed but generally positive feedback. The breakfast buffet is often described as varied, fresh, and delicious, offering a good start to the day, though some guests found it to be on the expensive side. The on-site Mexican restaurant is frequently praised for its delicious food and good service, making it a popular choice for dinner. The Starbucks in the lobby is a convenient option for coffee and quick meals, though some specific food items purchased there received less favorable reviews. Room service is available and has been noted for its excellent quality, although some guests mentioned it operates on an every-other-day schedule.

Location & Accessibility
The hotel's location is a significant advantage, being exceptionally close to the Long Beach Airport, with many guests appreciating the complimentary airport shuttle service. It is also conveniently situated near the cruise terminals, making it an ideal pre- or post-cruise stay. While some guests found the immediate surrounding area to be somewhat isolated with limited walking-distance amenities, others noted its accessibility to downtown Long Beach, the Queen Mary, and various shopping and dining options, often requiring a short drive or ride-share. Parking is a major positive for many, as it is often provided free of charge, though some guests reported challenges finding spots during busy events or noted high fees in certain circumstances.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the front desk, housekeeping, and restaurant staff. The check-in and check-out processes are generally described as quick and efficient. The airport shuttle service is also commended for its reliability and the helpfulness of its drivers, though some guests noted that its operating hours are limited, particularly for very early flights. While the majority of interactions are positive, a few guests reported less satisfactory experiences with specific staff members regarding issue resolution or the handling of loyalty program benefits.

Additional Information
Guests should be aware of the hotel's cashless policy, which has been a source of frustration for some who prefer to use cash for on-site purchases. Another recurring theme in reviews pertains to the hotel's application of loyalty program benefits; some elite members reported issues with accessing the executive lounge or receiving expected perks like complimentary breakfast for multiple rooms or late checkout, particularly if their booking was not a "qualified rate." Additionally, guests often mention a significant incidental deposit required upon check-in, which can be a substantial amount and may take several business days to be refunded after departure.