Marriott Long Beach Downtown

This hotel has undergone an extensive and beautiful renovation, transforming it into a modern and elegant destination. Its signature feature is its prime downtown location, making it exceptionally convenient for various types of travelers. Guests consistently highlight the hotel's high cleanliness standards, the attentive and friendly staff, and the appealing M Club lounge as standout features. The hotel is an ideal fit for convention attendees due to its proximity to the convention center, sightseers and families who appreciate its walkability to local attractions, and cruise passengers seeking a convenient pre-cruise stay. Business travelers also find the updated facilities and central location beneficial. To enhance your experience, consider requesting a room with a harbor view for picturesque scenery, and be sure to explore the offerings of the M Club for breakfast and evening refreshments.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. Many guests appreciate the well-maintained pool and the comprehensive gym, which is often described as having an awesome weight room. For convenience, there is an on-site Starbucks and a restaurant with a bar area. The exclusive M Club lounge is a significant draw, providing a comfortable space with food and beverage options. While the hotel boasts conference and meeting rooms, some guests noted a lack of a dedicated business center, requiring them to email the front desk for printing needs. Most guests found the Wi-Fi reliable, though some were surprised it was not complimentary. There were occasional reports of elevators being out of service, leading to longer wait times, and some guests experienced the pool being closed due to ongoing renovations.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its exceptional cleanliness, describing rooms as spotless and impeccably maintained, often noting the presence of new carpet. The comfortable beds and modern furnishings contribute to a pleasant stay, with many rooms offering spacious layouts and appealing window couches. Rooms are generally well-appointed, featuring large televisions, robes, and safes. However, feedback on room comfort is mixed regarding noise levels; while some rooms are quiet, those with ocean views can experience significant street noise from sirens, motorcycles, and general city sounds. Some guests also reported issues with the air conditioning not working effectively or being excessively noisy. Minor inconveniences included bathroom motion sensor lights malfunctioning, a lack of basic amenities like clocks or shower caps, and occasional reports of chargers not working.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. The breakfast is frequently praised for its quality and variety, with many guests enjoying the extensive options available, including unique dishes like Salmon Eggs Benedict. The M Club lounge is highly regarded for its tasty and innovative food offerings, such as quiche, mini beef Wellington, and pesto mozzarella, with desserts offered in the evenings. The on-site restaurant and bar are noted for serving excellent food and drinks, and room service is described as quick and good. A coffee shop in the lobby, which also serves Starbucks drinks, is a convenient amenity. However, some guests found the breakfast menu to be repetitive over multiple days, and a few experienced slow or unfriendly service from the restaurant staff.

Location & Accessibility
The hotel's central location in downtown is consistently highlighted as a major advantage. It is ideally situated directly across the street from the convention center, making it perfect for attendees. Guests appreciate its walkability to a wide array of attractions, including numerous restaurants along Pine Avenue, various shopping options, the marina, the aquarium, and even the Queen Mary and the ferry to Catalina Island. The proximity to a metro station also provides convenient public transit access. While the location is highly praised for its convenience, parking is a recurring point of contention, with many guests finding the daily charges to be very expensive. Some also noted that the parking structure can be difficult to navigate, leading to slow exit processes.

Staff & Service
Most guests praise the hotel staff for their friendliness, helpfulness, and attentiveness, describing the service as excellent and professional. Many highlight the quick check-in process and the staff's willingness to be accommodating to requests. Specific services like valet service also receive positive mentions for efficiency and courtesy. However, some guests reported less positive interactions, citing instances of unprofessional conduct or unwelcoming experiences, particularly concerning reservation issues, loyalty program benefits, or billing discrepancies. There were also reports of staff being dismissive or lacking accountability when addressing guest concerns, which led to frustration for some visitors.

Additional Information
Guests should be aware of a daily destination fee or resort fee, which typically includes a credit for food and beverages, though some guests found its application and transparency confusing. Experiences with loyalty program benefits were mixed; while some members appreciated M Club access and other perks, others felt their status was not fully recognized, particularly regarding room upgrades or late checkout requests. The hotel has been undergoing extensive renovations, which, while improving the overall aesthetic, occasionally led to minor disruptions such as closed facilities or construction noise during some stays. Some guests also reported issues with hot water availability in their rooms and inconsistencies with housekeeping service, with rooms not being cleaned daily.