Meriton Suites Kent Street

This hotel is highly regarded for its central location and spacious apartment-style suites, which often include full kitchen and laundry facilities, making it a standout choice for various travelers. Its signature feature is the impressive city views available from many of its higher floors, offering a memorable backdrop to any stay. The hotel is particularly well-suited for families and long-term guests who benefit from the ample living space and self-catering options, while sightseers and business travelers appreciate its unparalleled accessibility to key attractions and transport hubs. To enhance your experience, consider requesting a room on a higher floor for the best vistas, and be prepared for the hotel's every-three-day housekeeping schedule, which means you might need to request additional amenities as needed.

Facilities & Amenities
Guests frequently commend the comprehensive facilities available within the suites, including a full kitchen equipped with a fridge/freezer, microwave, hob, dishwasher, coffee machine, kettle, and toaster, providing convenience for self-catering. In-room laundry facilities, featuring a washing machine and dryer, are also highly valued, especially for longer stays. The hotel offers a well-appointed indoor swimming pool, a fitness center, sauna, and a hot tub, though some guests have noted the spa's temperature can be inconsistent. While Wi-Fi is available, some visitors have reported occasional connectivity issues or a lack of Smart TV functionality. The presence of a balcony in many rooms is a popular feature, offering outdoor space and views. The elevators, however, are a frequent point of discussion, often described as slow, busy, and occasionally experiencing unpleasant odors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests find the rooms spacious and appreciate the comfortable beds and good quality linens, ensuring a restful sleep. However, a significant number of reviews indicate that rooms can appear tired, rundown, or dated, with signs of wear and tear. Specific concerns include stained furniture, mould in bathroom grout, dust, and hair from previous guests upon arrival. While some rooms are noted for their cleanliness, others report issues like dirty windows or sticky floors. In-room amenities like complimentary toiletries are provided, but guests often mention the absence of face washers. Noise levels are mixed; some rooms are quiet, while others experience street noise, light rail noise, or wind noise from higher floors.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, described as excellent, perfect, and at the heart of the city's CBD. Guests enjoy exceptional accessibility, being within walking distance to numerous attractions such as Darling Harbour, Chinatown, the Queen Victoria Building, and various shopping centers and restaurants. Proximity to public transport is also a significant benefit, with Town Hall Station, light rail, and other train stations easily reachable. While Circular Quay and the Sydney Opera House are a short tram ride away, many find them walkable. Parking is available, but guests should be aware that it can be expensive and spots are not always guaranteed, sometimes leading to inconvenient situations.

Staff & Service
The staff at the hotel receive mixed but generally positive feedback regarding their helpfulness and friendliness. Many guests praise the professional, welcoming, and accommodating demeanor of the front desk and concierge teams, highlighting their attentiveness to requests. The check-in and check-out processes are often described as smooth and efficient, though some guests have reported long lines or issues with rooms not being ready on time. A recurring theme in reviews is the infrequent housekeeping schedule, with rooms typically serviced only every three days, leading to guests needing to request additional towels or amenities. While most interactions are positive, a few guests have noted instances of unhelpful or dismissive responses to concerns.

Additional Information
Guests frequently note that the hotel, while well-maintained in some aspects, shows signs of being an aging beauty and needs update in certain areas, with some suites appearing tired or rundown. The unique elevator system, which assigns a specific lift via key card, can be confusing for first-time visitors and often results in long waits and crowded conditions, particularly during peak hours. Many rooms lack Smart TVs or experience Chromecast issues, limiting streaming options. A common point of feedback is the hotel's policy of no daily housekeeping, which means guests are responsible for their own tidiness for most of their stay. Some visitors have also reported an unpleasant smell in common areas like lobbies and elevators, and occasional water temperature instability in showers.