Okada Manila

This luxurious urban retreat is celebrated for its expansive and opulent design, creating an immersive experience that guests find truly memorable. Its signature feature is the spectacular dancing fountain show, a world-class attraction that captivates visitors nightly. The hotel functions as a comprehensive integrated entertainment complex, offering a wide array of dining, shopping, and leisure activities all within its premises. It is an ideal destination for families seeking a fun-filled staycation, couples desiring a romantic and indulgent escape, and staycationers who wish to enjoy a complete resort experience without needing to leave the property. To maximize your visit, be prepared for extensive walking due to the sheer size of the complex, and it is advisable to clarify specific policies regarding outside food and visitor access upon booking, as these can be quite stringent.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for guest enjoyment and convenience. Guests frequently praise the expansive swimming pool areas, including a large outdoor pool and an indoor pool, though some note they can become crowded. A luxurious spa offers a tranquil escape with excellent treatments, while a well-equipped fitness center is available for workouts, though some guests suggest it could benefit from more equipment. The property also features a vast casino, extensive shopping options, and a variety of restaurants. For navigating the immense complex, golf cart services are available, though their operating hours may be limited. Other conveniences include free Wi-Fi, ice machines, and vending machines. Some guests have noted issues with the elevators in certain wings lacking proper air conditioning and occasional maintenance needs for some facilities like chillers or cabana air conditioning.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness and overall comfort of the accommodations. Rooms are frequently described as spacious and well-appointed, with many featuring comfortable beds and high-quality linens that ensure a restful sleep. The luxurious bathrooms often include a Jacuzzi or rain shower, and many rooms offer stunning fountain views or vistas of Manila Bay. Modern technology is a highlight, with electronically controlled features like lighting and curtains, and the presence of Japanese high-tech toilets is a unique touch. In-room amenities such as Nespresso machines and premium toiletries are also appreciated. While most rooms are well-maintained, some guests in older sections, particularly the Pearl Wing, have reported signs of wear, including stains on carpets or dated furnishings. Occasional issues with air conditioning effectiveness or minor odors have also been mentioned.

Dining & Food Quality
The hotel offers a diverse and highly-regarded dining experience. The breakfast buffet, particularly at Medley Buffet, receives widespread acclaim for its extensive variety of international and local options, often described as one of the best. Guests appreciate the quality and freshness of the food, with many highlighting the delicious pastries and diverse culinary stations. Beyond breakfast, the property features numerous restaurant options catering to various tastes, from casual eateries to fine dining. In-room dining is also available, with generous portion sizes. While the overall food quality is generally excellent, some guests have found dinner prices to be on the higher side. A few isolated comments mention food being cold at times or specific items being unavailable at certain restaurants, but these are not widespread concerns.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, offering excellent accessibility to key points of interest. It is conveniently situated with close airport proximity, making it ideal for arrivals and departures. Guests appreciate its nearness to major shopping destinations like Mall of Asia, with shuttle services often available for transport. The property is considered a central location for those looking to explore the area, with many attractions within reasonable walking distance or a short ride away. However, due to the hotel's immense size, navigating within the complex itself can involve considerable walking, with some guests noting long distances between different wings or facilities. Parking is available, including valet service, though it can be expensive.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional service. Guests frequently describe them as friendly staff, attentive service, and highly professional, going above and beyond to ensure a pleasant stay. The quick check-in and efficient check-out processes are often highlighted, though some guests have experienced longer queues during peak times. The concierge team, housekeeping staff, and valet service are particularly commended for their helpfulness and responsiveness. While the majority of feedback is overwhelmingly positive, a few guests have noted inconsistencies in service, suggesting that some staff may lack the polished demeanor expected of a luxury establishment. Additionally, some guests have expressed concerns about the hotel's strict security protocols and policies regarding outside food and visitors, which can sometimes feel restrictive rather than hospitable.

Additional Information
Guests should be aware of certain security protocols that are strictly enforced, including mandatory bag scanning upon every entry, which some find excessive. The outside food and drink policy is also very stringent, with guests often prohibited from bringing their own items into rooms, a rule that requires signing an agreement upon check-in. The visitor policy includes a curfew for in-room guests and requires registration for all visitors, which some guests found restrictive. A major highlight is the captivating fountain show, a must-see attraction that draws significant praise. The property also features a large casino and extensive shopping areas, providing ample entertainment. While golf cart service helps navigate the vast complex, some guests have noted a specific pool access policy that charges a fee for non-hotel guests or visitors, which can be costly for families. The hotel also offers a rewards program with benefits appreciated by loyal members.