Quality Inn Napier

The hotel is highly regarded for its prime location directly on Marine Parade, offering easy access to the beach and a short walk to the city center. This makes it an excellent choice for sightseers eager to explore the Art Deco area and families looking for convenient access to waterfront activities and playgrounds, including a nearby skate park. Its signature feature is the indoor swimming pool, which, despite mixed feedback on its heating, is a significant draw, especially for guests with children. Guests frequently highlight the hotel's overall cleanliness and the helpfulness of its staff, contributing to a comfortable stay. For couples seeking a convenient base to explore the city's dining and attractions, the central position is ideal. To enhance your experience, consider requesting a room on a higher floor for potential sea views, and it's advisable to clarify the pool's heating status upon arrival, as this is a recurring point of contention among visitors.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor swimming pool is a major attraction, particularly for families, though many guests expressed disappointment that it was often cold despite being advertised as heated, with some noting issues like a broken ladder. Laundry facilities are available and appreciated, with some guests finding them free, though others mentioned they could be busy or limited in number of machines. Rooms are often described as well-equipped, frequently including a microwave and other kitchenette items like dinnerware, though a cooktop is typically not provided. Some rooms also feature a spa bath or an outdoor seating area, adding to the comfort. While Wi-Fi is available, some guests reported it being slow or having weak connections, which impacted their ability to stream content.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and tidy, with many appreciating their spacious layout. However, some isolated instances of cleanliness issues were reported, such as rubbish found under beds, bugs in the microwave, or dirty air conditioning units. Feedback on bed comfort is mixed; while many guests found the beds comfortable and even "exceptionally comfortable," others described them as too soft, too firm, or needing renewal, with some comparing them to a "concrete wall." Noise levels are a recurring concern for some, with reports of significant road noise, music from the nearby skate park, and poor soundproofing leading to audible conversations from adjoining rooms and loud slamming doors from the hallway, impacting sleep quality. Bathrooms are often noted as being dated, with common issues including low water pressure, a design that allows water to spill onto the floor due to inadequate shower curtains, and the presence of a shower over bath setup which can be challenging for mobility.

Dining & Food Quality
The hotel features an on-site restaurant, "Drift," which receives largely positive feedback for its delicious food and reasonable pricing, though some found the menu to have too many options. However, some guests experienced issues with service in the restaurant, including forgotten orders or rude staff, while others praised the attentive and apologetic staff. Breakfast options, often a buffet, received mixed reviews; while some found it good and varied, others described it as marginal, lacking hot chocolate or offering only instant coffee, with specific recommendations to avoid the scrambled eggs. It was also noted that breakfast might only be available on weekends or not offered on-site at all during certain times, which was inconvenient for some guests. Some reported receiving cold meals from the restaurant. Room service was also mentioned as not being consistently available after the first night for some guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the city center, shops, restaurants, and the beach along Marine Parade. Its proximity to key attractions like the Art Deco area, a large supermarket, and the skate park makes it highly convenient for exploring the city. Parking is available on-site and is often free, which is a significant benefit. However, many guests reported that the parking spaces are very tight, limited, and can become full, sometimes forcing guests to park on the street, which was a concern for those with larger vehicles or during busy periods. Despite some concerns about the surrounding area, the hotel's immediate vicinity is generally considered safe and accessible, making it an ideal base for visitors.

Staff & Service
The staff at the hotel consistently receive high praise for being friendly, helpful, and welcoming. Many guests highlighted their attentiveness and willingness to assist with various requests, from providing extra towels to notifying guests about forgotten items. The check-in process is generally described as quick and easy, though some guests reported slow or confused check-ins, and issues arose with a significant deposit policy that surprised some visitors. While housekeeping is generally seen as efficient and daily servicing is appreciated, there were isolated complaints about rooms being left unlocked after servicing, or requests for no room cleaning not being honored. Some guests also noted a lack of basic amenities like hand soap or inconsistent restocking of complimentary products. Overall, the staff's dedication to providing a positive experience is a recurring theme in guest feedback.

Additional Information
A significant point for guests to consider is the presence of stairs throughout the property, as there is no lift access to upper-floor rooms. This can pose a considerable challenge for guests with mobility issues or those carrying heavy luggage, with some describing it as "extremely difficult" for seniors. Another notable policy is the $200 deposit required upon check-in, which surprised many guests, especially when debit cards were not accepted for the deposit itself, only for the room payment. While the deposit is returned upon check-out after room inspection, it caused initial inconvenience and confusion for some. There was also some confusion regarding the smoking policy, with conflicting information about whether smoking was permitted on room balconies. The hotel uses traditional room keys, which some guests found unusual.