Hotel Reina Petronila

This modern hotel offers a luxurious urban experience, distinguished by its spacious rooms and elegant design, making it a suitable choice for business travelers, couples, and families seeking comfort and convenience. Its signature feature is the impressive rooftop pool and wellness area, providing guests with a relaxing escape and panoramic city views. Guests consistently highlight the hotel's cleanliness, the comfort of its accommodations, and the generally attentive service. While the location is quiet and well-connected, it is not in the immediate city center, which can be a consideration for sightseers. To enhance your stay, be aware that the wellness facilities may have occasional operational issues, and the check-in process can sometimes be slow due to high demand.

Facilities & Amenities
The hotel features a rooftop pool that offers impressive city views, though some guests note the jacuzzi is frequently out of service and the pool water temperature can be cooler than expected, especially during colder months. The sauna and steam room are available but may require prior activation. The fitness center is described as small with limited equipment, and some guests found it lacked basic amenities like towels or water. Wi-Fi connectivity receives mixed reviews, with many reporting poor or no signal in their rooms, while others found it adequate. The spacious underground parking is a significant advantage for guests with vehicles, offering security and convenience, although some found the entrance challenging to locate. The provision of bathrobes is appreciated, but slippers are often not provided or come with an additional charge.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as spacious and modern. The comfortable beds with soft sheets and quality mattresses are frequently highlighted for ensuring a restful night's sleep. However, some rooms show minor signs of wear, such as broken lamps or scratched furniture. A common point of feedback is the absence of in-room amenities like coffee makers, kettles, or complimentary water bottles, which many guests expect from a hotel of this caliber. The televisions are often noted as outdated, lacking smart features or a wide selection of channels. While some rooms are quiet and soundproof, others report noise from adjacent rooms or corridors. The bathroom design, featuring separate showers and bathtubs, is distinctive but the open-plan layout or sliding doors can lead to privacy concerns and be noisy.

Dining & Food Quality
The breakfast buffet receives overwhelmingly positive feedback, consistently described as excellent, very good, varied, and complete. Guests appreciate the wide selection of items, including freshly cut products, pastries, and cereals, with the option for made-to-order eggs. While the breakfast is highly rated, some guests noted a lack of fresh vegetables. Feedback on the main restaurant is limited, with some finding the menu options and portion sizes less impressive for a hotel of this rating. The bar and cafe areas are generally considered pleasant, offering a good selection of wines and tapas, though some guests found the prices for drinks to be on the higher side and service occasionally inattentive.

Location & Accessibility
The hotel is situated in a quiet area, which many guests appreciate for a peaceful stay. It is conveniently located next to a large shopping mall, offering easy access to various shops, a cinema, and dining options. While not in the immediate city center, the hotel is well-connected by public transport, with tram and bus stops nearby, allowing for easy access to the city's historical attractions within 15-35 minutes. For guests traveling by car, spacious underground parking is available and secure, though it is a paid parking facility and some guests found the entrance difficult to locate. Street parking is also an option in the vicinity, though availability can vary.

Staff & Service
The hotel staff consistently receives high praise for being friendly, attentive, professional, helpful, and welcoming. Many guests highlight individual staff members for going above and beyond to ensure a pleasant stay. The housekeeping team is commended for maintaining high standards of cleanliness. However, the check-in process is a recurring point of concern, with many guests reporting long queues and slow processing times, sometimes leading to waits of over 30 minutes. While some guests experienced accommodating late check-out options, others were charged an additional fee or denied. Despite these occasional issues, the overall service is largely described as impeccable, contributing significantly to guest satisfaction.

Additional Information
Guests should be aware that the hotel's child policy can be strict, with some families reporting requirements for separate rooms even when ample space is available in larger suites. The availability of slippers in rooms is inconsistent, and some guests were surprised to find they were charged for them, which is not typical for a hotel of this category. Similarly, the absence of complimentary water bottles in the rooms is a frequent point of feedback. Some guests have noted that the hotel's overall ambiance and certain design choices, such as specific art pieces or the lack of proper ventilation in smoking rooms, may not align with everyone's expectations for a five-star establishment. Many reviews suggest the hotel feels more akin to a four-star property in terms of amenities and service details.