The Base Sapporo Susukino

The hotel is highly regarded for its exceptional hospitality, with the owner consistently praised for his kindness, helpfulness, and attentiveness to guests. This personalized approach, combined with the hotel's apartment-style rooms, creates a welcoming and comfortable atmosphere, making it a memorable "base" for exploration. Guests frequently highlight the spacious accommodations, in-room laundry facilities, and well-equipped kitchenettes as key features that enhance their stay. The hotel is an ideal choice for families and groups of friends seeking ample space and home-like conveniences, as well as long-stay travelers who appreciate the practical amenities. Sightseers also find it a convenient hub for exploring the city. To make the most of your visit, guests recommend leveraging the owner's extensive local knowledge for authentic dining experiences and utilizing the convenient in-room laundry to pack light. Be mindful of the walk from the nearest train stations, especially if traveling with luggage or during winter.

Facilities & Amenities
Guests consistently praise the comprehensive in-room facilities that cater to extended stays and group travel. A standout feature is the washing machine available in each unit, often complemented by a highly effective drying function within the bathroom, allowing clothes to dry overnight. The presence of a kitchenette equipped with a microwave, refrigerator, and essential cooking utensils is greatly appreciated, enabling guests to prepare light meals and snacks. Rooms are thoughtfully designed with practical elements such as numerous USB charging ports conveniently located, including next to each bed. Many rooms feature bunk beds, which are particularly popular with families and groups, offering a fun and efficient sleeping arrangement. Additionally, the availability of a TV with Netflix and YouTube functionality provides entertainment options, and the hotel offers luggage storage services for guest convenience.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its exceptional cleanliness, with guests frequently describing rooms as "spotlessly clean" and "well-kept." The room condition is generally praised for being spacious and well-furnished, offering an apartment-style layout that provides ample room for groups and families. While most guests find the beds comfortable, some have noted that the pillows can be a bit flat or the beds themselves slightly soft, though still acceptable for a restful night's sleep. Rooms are equipped with practical amenities like fresh towels provided daily, and some basic toiletries such as hairbrushes and toothbrushes. Noise levels are generally low, contributing to a quiet and peaceful stay, with the neighborhood described as calm. The bathroom facilities are functional, often featuring a dehumidifier function for efficient drying, though a few guests mentioned minor issues with toilet size or occasional overlooked bathroom cleanliness in specific areas.

Dining & Food Quality
While the hotel does not feature its own extensive dining facilities, guests highly value the owner's exceptional restaurant recommendations, which are frequently described as authentic and not tourist traps. Many guests appreciate the ability to prepare their own light breakfast in the in-room kitchenettes, offering flexibility and convenience. The surrounding area is rich with diverse restaurants, including a famous ramen shop just a short walk away, providing ample options for lunch and dinner. Guests consistently report positive experiences with the food quality at these recommended local eateries, highlighting delicious meals. The proximity to numerous dining establishments within easy walking distance ensures that guests have convenient access to a wide variety of culinary experiences throughout their stay, enhancing their overall travel experience.

Location & Accessibility
The hotel boasts a central location, offering convenient access to many popular attractions and the main shopping area within easy walking distance, including the Susukino district and Tanuki Street. While some guests find the walk from the train stations or subway stations to be a bit far, especially when traveling with luggage or during winter conditions, others appreciate the proximity to public transport and the use of underground walkways for comfortable winter travel. A significant convenience is the presence of Lawson and other convenience stores directly across the street, providing easy access to snacks and daily necessities. However, a consistent point of feedback is the lack of on-site parking, requiring guests who drive to seek and pay for off-site parking, which can be challenging to find. The neighborhood is generally described as quiet and safe, appealing to families.

Staff & Service
The hotel's staff, particularly the owner, consistently receives overwhelming praise for their exceptional hospitality and attentiveness. Guests frequently highlight their friendliness, helpfulness, and responsiveness, noting that the owner goes above and beyond to ensure a comfortable stay. Specific examples of outstanding service include providing warm welcomes, offering detailed local recommendations for dining and attractions, assisting with restaurant reservations, and even helping with taxi bookings. The check-in process is described as smooth and efficient. Many guests commend the staff for their willingness to accommodate requests, such as receiving packages or lending items like sleds. Most guests report a highly positive experience with the staff's dedication to service; however, a few guests have expressed that while generally helpful, some specific requests, like multiple restaurant bookings or taxi assistance during busy hours, were not fully met, leading to a perception of less personalized support in those instances.

Additional Information
Guests should be aware that cleaning services are not provided during the stay, though fresh towels are supplied daily, encouraging a more self-sufficient approach to maintaining room tidiness, which is reflected in the competitive pricing. The hotel utilizes a convenient pin access system for both the hotel and individual rooms, allowing for flexible entry and exit. A thoughtful touch that enhances the guest experience is the handwritten welcome message from the owner upon arrival, creating a personalized and warm first impression. The hotel's concept as a "secret base" for planning enjoyable trips resonates well with guests, particularly groups of friends. While generally well-equipped, some Japanese guests noted the absence of a traditional bathroom chair and basin, which might be a minor adjustment for those accustomed to these amenities.