Cross Hotel Sapporo

This hotel offers a memorable stay, distinguished by its rooftop public bath that provides stunning city views, including an outdoor section perfect for relaxation. Its prime location places guests at the heart of the city, making it an excellent choice for sightseers eager to explore nearby attractions and business travelers seeking convenience. The hotel is consistently praised for its modern design, exceptional cleanliness, and the attentive service provided by its staff. For couples, the stylish ambiance and relaxing onsen create an ideal romantic getaway, while families appreciate the comfortable and often spacious rooms. To enhance your visit, consider taking advantage of the public bath for a unique urban spa experience, and utilize the convenient underground walkways for easy access to the station, especially during winter.

Facilities & Amenities
Guests highly value the hotel's rooftop public bath, which offers panoramic city views and includes a refreshing outdoor bath. This area is well-maintained and provides amenities such as Dyson and ReFa dryers, along with quality bath products. Adjacent to the bath, a relaxation lounge features massage chairs and vending machines, offering a tranquil space to unwind. The hotel provides fast Wi-Fi throughout, ensuring guests stay connected. For added convenience, umbrellas are available for loan, and some rooms feature USB charging ports. The hotel also makes efforts towards sustainability, incorporating eco-friendly practices and even showcasing unique art installations in its common areas, contributing to a stylish and thoughtful environment.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its rooms. Guests describe the accommodations as spotless, modern, and well-maintained, contributing to a pleasant stay. The comfortable beds are frequently highlighted, though some guests found the pillows to be firm. Rooms often feature spacious bathrooms with excellent water pressure, and many include separate shower and toilet areas, enhancing convenience. In-room amenities such as drip coffee functions, fabric fresheners, and pajamas are appreciated. While most rooms are quiet, some guests noted occasional noise from neighbors, indicating varying soundproofing. During colder months, rooms are kept warm, and fans are provided as an alternative to air conditioning.

Dining & Food Quality
The hotel's breakfast receives considerable praise for its extensive Japanese breakfast spread, which includes a variety of local delicacies such as curry soup, miso ramen, and Hokkaido specialties. Guests consistently describe the food as delicious and of high quality, with a good selection of options that are promptly replenished. While many appreciate the variety, some guests noted that the menu can be somewhat repetitive over multiple days. The breakfast area can become crowded, especially during peak hours, leading to occasional queues for tables or food. Despite this, the overall dining experience is positive, with the hotel making efforts to ensure a satisfying start to the day.

Location & Accessibility
The hotel boasts a highly desirable central location, making it exceptionally convenient for exploring the city. It is within easy walking distance to Sapporo Station, Odori Park, the Clock Tower, and the TV Tower, as well as numerous shopping and restaurant options. Guests appreciate its proximity to public transportation, including an airport shuttle stop, facilitating easy travel. The surrounding area is described as quiet yet safe, with readily available convenience stores. For winter visitors, the hotel's accessibility via the underground walkway from Sapporo Station is a significant advantage. While parking is available, some guests found the garage to be full or difficult to locate upon arrival.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their excellent customer service, noting their willingness to go above and beyond to assist with requests, including restaurant reservations and luggage storage. The check-in and check-out processes are described as quick and seamless, with staff often utilizing translation devices to overcome language barriers and ensure clear communication. Housekeeping services are also commended for their efficiency and attention to detail, maintaining the hotel's high standards of cleanliness. Overall, the staff's dedication to providing a positive and accommodating experience is a recurring theme in guest feedback.

Additional Information
Guests should be aware of the hotel's policy regarding the public bath, which is generally not accessible to individuals with tattoos unless covered by a sticker. The hotel offers a unique feature with TV screens in rooms that provide real-time updates on the onsen and breakfast crowd status, allowing guests to plan their visits accordingly. For convenience, umbrellas are provided in rooms, a thoughtful touch. While the hotel maintains a modern aesthetic, some guests noted that the room temperature control can be limited, with rooms tending to be warm, though fans are available upon request. The hotel also offers eco-friendly amenities available at the reception desk, promoting sustainability.