The Nautilus

This hotel is highly regarded for its stunning ocean views and the inclusion of large, in-room spa baths, which many guests find to be a memorable and relaxing feature. Its prime beachfront location is consistently praised, offering easy access to the sea and nearby attractions. While many guests commend the friendly and helpful staff, some experiences with service have been inconsistent. The hotel appeals to a wide range of travelers, including couples seeking a romantic escape, families due to its spacious rooms and proximity to a children's park, and business travelers appreciating the convenient location. To maximize your experience, consider requesting a room on a higher floor for unobstructed views, and be aware of the hotel's specific policies regarding deposits upon arrival.

Facilities & Amenities
The hotel's standout feature for many guests is the large in-room spa bath, often highlighted for its relaxing qualities and size, though some note issues with jet functionality or the placement of the plug. Rooms are generally well-equipped with large smart TVs, offering a variety of viewing choices. Most accommodations include a small kitchenette with essential appliances like a stovetop, microwave, and fridge, along with tea and coffee supplies, though some guests wished for larger cooking utensils. Many rooms feature a balcony that provides excellent views. On-site parking is available and free, but can become quite tight and full, especially during busy periods. A guest laundry facility is also provided for convenience. While a lift is present, it is often described as small and primarily for luggage, leading some guests to use the stairs, which can be challenging for those with mobility concerns.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests report clean rooms and comfortable beds, ensuring a restful stay. The bathrooms are often described as spacious, with some featuring modern amenities and separate showers. However, a notable number of guests have reported issues such as stained sheets, hair on shower floors, dust accumulation on surfaces, and instances of mold in bathrooms or around windows. The overall condition of rooms is frequently described as dated, tired, or in need of a refresh, with observations of peeling wallpaper, marks on tiles, and worn carpets. Noise levels also vary; some guests find the rooms quiet, while others experience significant road noise or disturbances from a downstairs restaurant, particularly in rooms with single-glazed windows.

Dining & Food Quality
The hotel features an attached Indian restaurant that receives varied feedback. Many guests praise the food quality, describing the curries as delicious and the setting as excellent. Some reviewers specifically mention enjoying the breakfast options and appreciate the restaurant's willingness to open early for their convenience. However, other guests have reported strong cooking smells permeating the corridors and rooms, attributing it to the restaurant's operations. There are also comments about loud music and inconsiderate patrons outside the restaurant, particularly on weekend evenings, which can disturb guests trying to sleep. Service at the restaurant, especially for breakfast, has been described as slow or problematic by some, with long wait times for orders.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised by guests for its convenience. It is situated directly across from the Marine Parade and the ocean, offering easy access to the beachfront and beautiful views. Guests appreciate being within easy walking distance to the town center, where numerous restaurants, cafes, and shops are located. Popular attractions such as the National Aquarium of New Zealand and the Ocean Spa are also a short stroll away. The proximity to the waterfront park makes it particularly appealing for families. While the location is excellent for exploring the city on foot, some guests note that the immediate area can be busy, leading to traffic noise, especially on lower floors.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the quick check-in process and the staff's willingness to assist with requests, contributing to a positive experience. Housekeeping is often commended for maintaining clean rooms. However, there are recurring negative comments regarding certain staff interactions, particularly concerning bond and payment disputes. Some guests have reported instances of rude behavior, unprofessional conduct, and difficulties in resolving issues, including accusations of damage or refusal to refund deposits. These negative experiences, while not universal, are a significant point of contention for a number of guests.

Additional Information
A frequently mentioned and contentious point among guests is the hotel's bond or deposit policy. Many reviewers express frustration over the requirement of a large pre-authorization or cash bond, often feeling it was not clearly communicated during booking and that the refund process is slow or problematic, leading to disputes. Some guests have reported issues with card details being noted down manually. There are also comments regarding the hotel's cancellation policy, with some guests facing unexpected charges or difficulties in modifying bookings. While the hotel offers upgrades to better rooms for some, the overall value for money is debated, with some finding it overpriced given the condition of certain rooms. The hotel is undergoing renovations, with some guests noting improvements in newly refurbished rooms.