Madrid Marriott Hotel Princesa Plaza

The hotel is widely recognized for its recently renovated, spacious, and comfortable rooms, offering a luxurious and restful experience. Its prime location places guests at the heart of the city, making it an excellent choice for sightseers eager to explore attractions on foot, as well as business travelers seeking convenience and comfort. Couples appreciate the modern amenities and quiet ambiance, while families benefit from the ample room space and proximity to public transport. To enhance your stay, guests recommend taking advantage of the hotel's excellent public transportation links right outside the door and being aware that while renovations are ongoing, the updated rooms provide a superior experience.

Facilities & Amenities
Guests frequently note that while the hotel is undergoing significant renovations, which contribute to its modern aesthetic, these works have unfortunately impacted some facilities. The gym and swimming pool are often reported as closed or inaccessible due to these ongoing improvements, which has been a point of disappointment for some. Additionally, the elevators can be slow or problematic, particularly during peak times, as some are affected by the construction. Despite these temporary inconveniences, the newly designed lobby and bar areas are praised for their contemporary style and comfortable atmosphere. Wi-Fi is generally available throughout the property, allowing guests to stay connected.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a standout feature, offering ample space for relaxation and comfort. The beds receive widespread acclaim for being exceptionally comfortable, often described as the "best ever," complemented by high-quality linens and pillows that ensure a restful night's sleep. Bathrooms are noted for being modern, clean, and spacious, though some guests reported minor issues such as slippery floors or occasional water leaks. While rooms are generally quiet, a few guests experienced construction noise or minor disturbances like flickering lights or non-functional in-room phones.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent, varied, and delicious. The breakfast buffet offers a wide selection of options, including fresh produce, diverse choices, and quality coffee, making it a highlight for many. While the restaurant and bar areas are noted for their pleasant ambiance and good drink selection, some guests found the evening food quality to be less impressive compared to the breakfast, suggesting exploring nearby dining establishments for dinner. Overall, the breakfast experience is a significant positive for most visitors.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate being within walking distance of many major attractions, including the Royal Palace and Gran Via. Its proximity to metro and bus stations (often just a few minutes' walk) provides easy access to all parts of the city. The hotel is also conveniently located next to El Corte Inglés, a popular department store, and surrounded by a variety of restaurants and shops. While parking is available on-site, some guests found the garage to be narrow and occasionally confusing to navigate.

Staff & Service
The staff at the hotel are consistently highlighted for their friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor and willingness to assist with inquiries and requests. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. Housekeeping is often praised for its attentiveness, ensuring rooms are clean and well-serviced, though a few guests noted inconsistencies in towel replenishment or cleaning times. Overall, the staff's dedication to providing attentive service significantly enhances the guest experience.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which, while leading to modern and comfortable rooms, can result in construction noise during the day and temporary closures of certain facilities. Some guests reported unexpected fees for luggage storage upon check-out, which was a point of contention. There were also isolated instances of in-room technical issues, such as flickering lights or non-functional phones, requiring staff intervention. Additionally, the central air conditioning system is not individually adjustable in rooms, which some found led to uncomfortable temperatures.