Quest Hotel and Conference Center - Cebu

The hotel is widely celebrated for its exceptional breakfast buffet and its prime location directly across from Ayala Mall, making it a standout choice for visitors. Guests consistently highlight the friendly and attentive staff, the overall cleanliness of the property, and the comfortable accommodations. This makes it an ideal destination for various travelers, including sightseers eager to explore the city, shoppers seeking convenience, business travelers needing central access, families looking for a comfortable base, and couples on a relaxing getaway. To maximize your stay, consider taking advantage of the hotel's renowned dining options and its unparalleled proximity to the mall for all your needs. Be mindful of the standard check-in and check-out times to ensure a smooth arrival and departure.

Facilities & Amenities
The hotel offers a range of facilities for guests, including a swimming pool and a fitness center or gym. While some guests found the pool area to be a pleasant spot for relaxation, others noted that the pool water could be cleaner or that the area felt crowded at peak times. The gym is generally described as functional, though some found it basic or small. Most guests appreciate the availability of free Wi-Fi, which is often reported as stable and reliable, though a few experienced slow or inconsistent internet speeds. The air conditioning units are typically effective, providing comfort, but some guests reported issues with them being noisy or leaking. The presence of water stations on every floor is a thoughtful touch, allowing guests easy access to drinking water. The elevators can sometimes be slow or crowded during busy periods. A pool bar is available, though some feedback indicated limited stock or cleanliness concerns. Parking is also available and generally considered easy to access.

Cleanliness & Room Comfort
Guests frequently praise the hotel's overall cleanliness, often describing rooms as spotless and well-maintained. The comfortable beds and quality linens are consistently highlighted, ensuring a restful night's sleep for most. Rooms are generally found to be spacious, though some guests felt they were small or cramped. While many reviews commend the bathroom facilities, noting good hot water and strong water pressure, some reported issues such as poor drainage, leaking pipes, or a lack of thorough cleaning. Feedback on the room condition is mixed; while many find rooms to be clean and modern, others noted signs of age, wear and tear, or a moldy smell. A few isolated incidents mentioned the presence of cockroaches or leaking air conditioning units affecting comfort. Noise levels can vary, with some rooms being quiet, while others experience significant street noise or sounds from adjacent connecting rooms.

Dining & Food Quality
The hotel's breakfast buffet receives overwhelming praise from guests, consistently described as superb, delicious, and offering a wide variety of options, including international selections. Many consider it one of the best breakfast buffets they have experienced. The Puso Restaurant is frequently mentioned for its excellent food and ambiance, with guests enjoying both the buffet and à la carte options. The dinner buffet also garners positive feedback for its quality and selection, though some specific dishes received mixed reviews regarding taste. Pastries are often highlighted as particularly good. While most guests are satisfied with the food quality overall, a few noted that some dishes lacked flavor or were not consistently fresh, especially if not arriving early for the buffet. Coffee options, including decaf, are available and generally well-received. Room service is available, with some guests praising its quality and punctuality.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly across from the large Ayala Mall. This proximity provides unparalleled convenience for shopping, accessing a wide array of restaurants, and finding entertainment options. Guests appreciate being within easy walking distance of other key areas such as the Metro supermarket, House of Lechon, and the IT Park. The accessibility to various forms of transportation, including taxis readily available outside the hotel, further enhances its appeal. The hotel's position in the heart of the city makes it an excellent base for exploring Cebu. Parking facilities are available and generally considered easy to use, adding to the convenience for guests with vehicles.

Staff & Service
The hotel's staff consistently receives exceptional praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond to assist with requests, creating a welcoming and professional atmosphere. The quick check-in and smooth check-out processes are often commended, contributing to a hassle-free experience. The concierge team is noted for being informative and assisting with city tours and transportation. The security team is particularly lauded for their vigilance and effectiveness, with several guests recounting instances where staff helped recover lost items, making them feel very safe. Furthermore, the presence of a medical team or nurse on-site is a unique and highly appreciated service, providing expert care and advice when needed, which significantly enhances guest peace of mind.