Citadines Cebu City

This hotel offers a luxurious urban escape, renowned for its spacious rooms and a location that places guests at the heart of downtown Cebu. Its signature feature is its serviced apartment style, providing guests with well-equipped kitchenettes and in-room laundry facilities, making it an ideal choice for families, long-term stays, and business travelers seeking a home-away-from-home experience. The hotel also appeals to couples and sightseers due to its central location and impressive rooftop infinity pool with city views. For those planning an extended visit, consider utilizing the full kitchen amenities to enhance your stay, and be aware that the main reception is located on the 9th floor.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, particularly the stunning rooftop infinity pool which offers breathtaking city views, though some note it can be chilly or shaded by early afternoon. A well-equipped gym is available, providing essential equipment for workouts, although some guests found it small or lacking air conditioning. The serviced apartment concept is highly valued, with rooms featuring a kitchenette complete with cookware, utensils, and even a rice cooker, alongside a convenient in-room washer/dryer. While the washer/dryer is a significant convenience, some guests reported issues with its drying effectiveness. The hotel provides free Wi-Fi that is generally reliable, and a communal laundry room is also available for a fee. Thoughtful touches like large water dispensers in rooms, ice machines, and vending machines add to guest convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness and the comfort of its accommodations. Rooms are consistently described as spacious and well-maintained, providing ample living area. Most guests find the beds comfortable, ensuring a restful night's sleep, though a few have noted them to be on the firmer side or smaller than expected. The bathrooms are typically well-appointed, with some featuring upscale fixtures. While the air conditioning is generally effective, some guests have experienced issues with cooling efficiency or noise. Noise levels can be a concern for some, with reports of street noise or poor sound insulation impacting sleep. Many rooms boast impressive city views, enhancing the overall experience. Practical amenities like a large flat-screen TV, coffee maker, and automatic blackout shades are appreciated, though some guests found the lack of power outlets near mirrors inconvenient for hair styling.

Dining & Food Quality
The breakfast buffet is a consistent highlight, frequently described as excellent, top-tier, and sumptuous, offering a wide variety of options including pastries, Filipino dishes, and Western selections. The quality of the food, particularly the baked goods and coffee, receives high praise. The main restaurant, Abaca Baking Company, serves as the breakfast venue and is noted for its delicious offerings, though it can become crowded, leading to long queues, and some guests observed that items were not always replenished quickly. While direct room service is not available, guests can utilize a co-branded app for food delivery. The pool bar offers a selection of drinks and allows guests to order food from the Abaca restaurant, providing a pleasant dining and relaxation experience by the pool.

Location & Accessibility
The hotel boasts a highly advantageous central location in the heart of Cebu City, making it a convenient base for exploring. Guests appreciate its proximity to attractions such as Mango Square, Fuente Osmena Circle, and the Cebu Convention Center, many of which are within walking distance. The hotel is part of a multi-use complex, offering exceptional shopping and dining convenience with a Robinson's supermarket, a 7-Eleven, and various restaurants located within the building or its basement. Public transportation is readily accessible, with a taxi rank directly outside the hotel and a light rail station nearby. Parking is available, with some guests noting the convenience of reserved handicap spaces and free parking options. While the hotel itself is considered safe, some guests have expressed minor concerns about the immediate surrounding area.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, politeness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to accommodate requests, contributing significantly to a positive stay. The check-in process, while generally efficient, can sometimes be confusing for first-timers due to the reception being located on the 9th floor, and some guests experienced longer wait times during peak periods. Housekeeping is generally responsive, though a few guests reported minor issues with missed cleanings or delayed responses. Specific services like valet assistance, laundry service, and the hotel's medical team have been praised for their efficiency and care. The staff's proactive approach to guest satisfaction, including accommodating early check-ins and late check-outs, is a recurring theme in positive feedback.

Additional Information
This hotel operates as a serviced apartment, providing guests with the convenience of a fully equipped kitchen and in-room laundry facilities, which is particularly beneficial for longer stays. The hotel maintains a pet-friendly policy, though guests should be aware that finding suitable outdoor areas for pets can be challenging, and pets are generally not permitted in common areas like the lobby. Guests enrolled in the rewards program often receive special acknowledgments, such as handwritten notes and complimentary snacks. While the hotel offers airport transportation, some guests have found it to be significantly more expensive than local ride-hailing services. The hotel promotes water conservation by providing large refillable water containers in rooms instead of single-use plastic bottles. Additionally, a selection of hotel merchandise and souvenirs is available for purchase near the front desk.