Positive Reviews
positive:
Truly a luxurious stay
As soon as guests check into the hotel, they experience the superior customer-service mentality and the attention to detail given to the rooms and services. Guests appreciate the free bicycles provided by the front desk, the robes and umbrellas in their rooms, as well as the well-planned layout of the rooms including the many well-positioned outlets.
positive:
Magnificent, clean bathrooms
Having high-end toiletries at one's disposal makes taking a shower at this hotel great, but stepping out of the shower onto heated floors and into lush robes is what makes guests fall in love with the hotel. Guests report that it is this meticulous attention to detail that makes them feel pampered.
positive:
An oasis of relaxation
Between the fully-equipped gym, the heated indoor pool and massages, guests report experiencing nothing but ultimate relaxation.
Negative Reviews
negative:
Parking a bit expensive
Some guests found the hotel's private on-site parking to be expensive, but as others report this to be the norm in Boston.
negative:
Yay for breakfast, nay for lunch and dinner
Breakfast receives rave reviews, but guests report that the staff's attitude leaves a lot to be desired during lunch and dinner, which might be due to the fact that all tips are included in your bill, eliminating the need to excel in customer service.
negative:
Not the typical tourist location
While a lot of guests love being in the Seaport District, some older guests and tourists said they would have preferred to be in the city center to reduce travel time.