SureStay Plus Hotel by Best Western AC LUXE Angeles City

The hotel is a modern and comfortable establishment, praised by many guests for its exceptional staff and clean, modern rooms. It is an ideal choice for a variety of travelers, including business travelers, backpackers, couples, and friends, due to its welcoming atmosphere and convenient location. While some families have found it suitable, others note potential noise concerns. To ensure a more peaceful stay, guests are advised to request a room away from the street. Additionally, it is helpful to be aware that the hot water in the rooms may require activating a specific button, a detail that has sometimes caused confusion for guests.

Facilities & Amenities
The hotel offers a range of facilities, though feedback on some is mixed. The pool is a notable feature, described by some as awesome and refreshing, providing a good spot to cool off. However, many guests comment on its unusual location in the lobby area near the reception, its small size, and that it can be cold or sometimes unavailable due to maintenance. Some rooms include kitchens, while most have a mini-bar or refrigerator, though a few guests reported issues with the latter not cooling adequately. Wi-Fi connectivity receives varied reviews; while some found it reliable and fast, others experienced frequent interruptions, slow speeds, or complete outages. Rooms are generally equipped with a TV offering good selections, though some reported issues with it only functioning as a radio. Telephones in rooms have also been noted as non-functional. Guests appreciate the provision of toiletries and complimentary water. The elevator has been mentioned, with some guests noting it can be problematic or have a "dangerous step." Safety deposit boxes are available, but some guests found them unreliable.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many describing them as spacious and well-appointed. The beds are consistently praised for being very comfortable and soft, ensuring a restful sleep, often accompanied by thick pillows and clean linens. However, some guests reported issues with dirty pillow sheets and bed sheets upon arrival, requiring requests for fresh ones. Room amenities often include a hot and cold shower, complete toiletries, and a kettle with complimentary coffee and tea. The air conditioning is a frequent topic; while some found it strong and effective, many reported it was not cooling the room sufficiently, even after complaints and room changes, with temperatures remaining high. Noise levels are a significant concern, particularly from street noise (motorcycles, traffic) and noise from adjacent rooms due to thin walls, impacting sleep quality for many. Some bathrooms feature a glass wall or glass door, which some guests found lacked privacy and could be noisy or have sensor issues. Maintenance issues like leaking ACs, broken door locks, non-flushing toilets, and flickering lights were also reported.

Dining & Food Quality
The hotel features a restaurant that receives mixed reviews. Most guests found the breakfast to be decent, good, or tasty, with some appreciating the "big breakfast" option. However, others described the breakfast menu as poor, standard, or small, with some finding the food tasteless. Specific complaints include the omelette being very basic and issues with receiving requested items, such as a bread roll in place of cereal. The coffee served in the restaurant was also criticized by some. While the hotel offers convenient room service, some guests noted that the restaurant staff could be slow and inattentive, with long waits for orders. Overall, the food quality is generally considered acceptable, but not a highlight, with the convenience of an on-site dining option being the primary benefit.

Location & Accessibility
The hotel boasts a central location that is highly valued by guests, placing it within easy walking distance of many popular attractions, including nightlife areas like Walking Street, and various restaurants and malls. It is also conveniently located near public transportation, making it accessible for backpackers and those needing to travel around the city. While the location is generally considered excellent for its proximity to entertainment and dining, some guests noted that rooms facing the street experience significant noise from traffic and motorcycles, especially at night. Parking is available, but it is often described as limited or insufficient, with some guests having to park on the side street. Despite some concerns about the immediate surrounding area, the hotel's position is largely seen as a major advantage for exploring the city.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their hospitality and willingness to go above and beyond to assist with requests, from early check-ins to room changes and providing local information. The front desk staff are particularly commended for their politeness and efficiency during check-in and check-out. Housekeeping is generally seen as doing a good job, though some guests noted inconsistencies or had to request service. While most interactions are positive, a few guests mentioned issues with staff communication, such as not being informed about deliveries or having difficulty understanding English in the restaurant. Overall, the staff's dedication to providing excellent customer service is a standout feature, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel's Wi-Fi can be unreliable, with some experiencing slow speeds or frequent disconnections, which may impact those needing consistent internet access. The swimming pool, while present, is often described as small and located in a less private area near the lobby, making it less ideal for serious swimming and sometimes unavailable due to maintenance. Some rooms may experience significant noise from outside traffic or adjacent rooms due to limited soundproofing, which can affect sleep quality. The hotel generally provides toiletries and complimentary water in rooms. While the staff is highly praised, some guests noted minor maintenance issues within rooms, such as non-working phones or issues with the air conditioning, which were usually addressed by the responsive team. The hotel is considered a good value for its offerings, especially given its convenient location.