Urban Travellers Hotel

The hotel offers a budget-friendly stay with a strategic location near major transportation hubs and attractions, making it a practical choice for various travelers. Its signature feature is the rooftop pool and bar, providing guests with a relaxing escape and city views. This hotel is particularly well-suited for budget travelers and short-stay guests who prioritize accessibility and value, including those attending conferences nearby or needing a convenient stopover close to the airport. While many appreciate the hotel's affordability and prime location, some aspects of its older infrastructure are noted. To enhance your experience, consider requesting a room away from the main road if you are a light sleeper, as city noise can be noticeable. Additionally, be aware of the hotel's strict visitor policy, which limits guest visits to two hours and prohibits them after 10 PM.

Facilities & Amenities
The hotel features a popular rooftop pool and bar, which many guests enjoy for its relaxing atmosphere and city views, especially at sunset. The bar also offers karaoke and billiards, providing entertainment options. However, some guests have noted that the pool water can appear cloudy, and the pool table might be occupied or in need of maintenance. While the Wi-Fi generally receives positive feedback for its reliability, allowing guests to work and stay connected, a few found the connection weak. Rooms are equipped with a mini fridge and a TV, though the television typically offers only basic channels without streaming capabilities. The air conditioning is often praised for being cold and effective, ensuring comfortable room temperatures, but some reviews mention it can be quite noisy. Hot water is available in the bathrooms, though a few guests experienced issues with inconsistent temperature or slow heating.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Most guests found their rooms to be generally clean and tidy upon arrival, with fresh linens and towels provided. However, a significant number of reviews highlight issues such as dusty corners, a musty smell, and unclean floors or bathroom rugs. A recurring concern is the presence of cockroaches in various areas of the room and bathroom, which greatly impacted some guests' comfort. While many describe the beds as comfortable, some found them to be quite hard, comparing them to hospital beds. Noise levels are also a point of contention; some rooms are noted for their quietness, while others experience considerable street noise, honking, and even noise from noisy children in the corridors, indicating poor soundproofing. Additionally, some bathrooms were described as having a foul odor, leaking fixtures, or rusty shower heads.

Dining & Food Quality
The hotel's complimentary breakfast is a significant draw for many guests, often described as a good deal and worth the money. While the breakfast variety is generally considered simple and somewhat limited, typically offering a plated meal with unlimited rice, noodles, and soup, guests appreciate the convenience and value. Some reviews mention that the main dishes are restricted to a few pieces per person, and the coffee might require additional sachets for a stronger taste. Food quality for both breakfast and the rooftop bar is largely positive, with many finding the meals tasty and of good quality. However, a few guests experienced issues with breakfast food being cold or overcooked, and some noted that the restaurant service could be improved. Room service is available and generally receives praise for its efficiency and the quality of the food, though some reported delays in delivery.

Location & Accessibility
The hotel's strategic location is consistently highlighted as one of its strongest assets, offering excellent accessibility to various key areas. It is conveniently situated within walking distance or a short ride to major attractions like SM Mall of Asia and the airport, making it ideal for travelers with early flights or those looking to explore the city's shopping and entertainment hubs. Proximity to public transportation, including the LRT and MRT stations, is a major advantage, allowing guests easy access to different parts of the city. However, the immediate surrounding area is frequently described as crowded, with heavy traffic, narrow streets, and numerous pedicabs, which can make walking challenging and the area feel somewhat sketchy or less safe to some. Despite these concerns, the hotel's direct access to transit options remains a significant benefit.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend their attentiveness and willingness to assist with various requests, contributing significantly to a positive stay. The check-in process is generally described as smooth and efficient, with staff often allowing early baggage drop-off or even early check-in when possible. However, some guests have reported inconsistencies, such as delays in receiving requested items like extra toilet paper or water, and issues with specific staff members regarding room assignments or explanations. While housekeeping is available, some reviews indicate that rooms were not cleaned daily despite requests, or that service hours are limited. Overall, the staff's dedication to providing good service is a recurring positive theme, despite occasional operational challenges.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. The hotel maintains a strict visitor policy, limiting guests to one visitor per room for a maximum of two hours, with no visitors permitted after 10 PM. This policy is rigorously enforced and can be a point of frustration for those expecting to host family or friends. While the hotel is generally considered a budget-friendly option, some guests have reported being charged a significant fee for early check-in. Complimentary bottled water is provided upon arrival, but additional water requests may incur an extra charge. Furthermore, guests are required to collect breakfast vouchers daily from the front desk, which some find inconvenient. The hotel also conducts a room inspection prior to check-out, a practice noted by several guests.