Sapporo Tokyu REI Hotel

This hotel stands out for its prime location in the vibrant Susukino area, offering unparalleled access to entertainment, dining, and transportation, making it a central hub for exploring Sapporo. Guests consistently highlight its convenience for sightseers and business travelers due to its proximity to key attractions and transit options. The hotel is also well-suited for families and couples looking to explore the city, with many finding the accommodations comfortable and the staff generally helpful. For skiers and snowboarders, it serves as a convenient pick-up point for various resort buses. To enhance your stay, consider utilizing the extensive underground walkway system for comfortable access to stations and attractions, especially during colder months, and be sure to indulge in the highly praised breakfast buffet for a taste of local delicacies.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience. Free Wi-Fi is available and consistently reported as fast, even in the restaurant areas, with wired LAN also provided for business travelers. Guests appreciate the amenity bar located at the front desk, offering a selection of quality toiletries and various tea bags, including popular options like rooibos and apple tea. For quick needs, vending machines and ice machines are readily accessible. A coin laundry facility is available and noted for being easy and fast to use. While some guests mention the absence of a large public bath or pool, the overall convenience provided by the available amenities is well-received.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as comfortable. The beds are frequently praised for their comfort, ensuring a restful night's sleep. While some rooms are noted as compact, typical for Japanese hotels, others assigned to single travelers were surprisingly spacious. Many rooms offer pleasant city views, including the ferris wheel, enhancing the stay. However, some guests have reported issues such as dusty rooms or itchy bed linens, and a few mentioned noise from early morning cleaning or neighboring rooms. The bathrooms are generally clean, though some older fixtures like the kettle or hairdryer may be less efficient, and some guests noted a lack of USB charging ports.

Dining & Food Quality
The breakfast buffet receives overwhelmingly positive feedback, consistently described as delicious and offering a wide variety of choices. Guests particularly enjoy the inclusion of Hokkaido specialties such as mini ramen, mini kaisendon (seafood bowls), and even crab sandwiches, providing an authentic local culinary experience. The quality of the food is highly rated, with quick replenishment of dishes. While most experiences are positive, a few guests expressed concerns about the hygiene of the breakfast venue, noting instances of food being touched by multiple people. The hotel also features various restaurants on-site, and guests can often enjoy discounts by presenting their room key. In the evenings, a section of the ground floor restaurant transforms into a guest lounge, offering complimentary drip coffee and other beverages.

Location & Accessibility
The hotel boasts an exceptional central location in the heart of Susukino, making it incredibly convenient for exploring Sapporo. It is just a short walk, typically 2-5 minutes, from the Susukino subway station and directly connected to the COCONO Susukino shopping complex. Guests appreciate the easy access to the underground walkway, which connects to Odori Park and Sapporo Station, allowing comfortable travel regardless of weather. The airport limousine bus stop is also conveniently located within a 5-minute walk. The hotel's proximity to numerous restaurants, shopping areas like Tanukikoji, and the Nijo market is a major highlight. Parking is available underground, which is convenient, though it can fill up quickly during peak seasons and may be challenging for larger vehicles.

Staff & Service
The staff generally receives praise for being friendly, helpful, and polite. Many guests highlight the quick check-in process and the staff's attentiveness to requests. Specific services like the valet service and assistance with forgotten items are also appreciated. However, feedback on staff consistency is mixed; some guests reported less friendly or unhelpful interactions, particularly with certain front desk personnel who may have limited English proficiency. There were isolated instances of perceived rigidity regarding check-in times or unhelpful responses to specific inquiries, such as parking guidance. Despite these occasional issues, the overall impression is that the staff strives to provide good service.

Additional Information
The hotel, while having an older structure, has undergone renovations that contribute to a clean and updated feel in the rooms. Guests who are members of the Tokyu Hotel rewards program can benefit from perks such as a one-hour late checkout, even when booking through third-party sites. During certain periods, such as exterior construction, some rooms may have frosted windows, which can obscure views. The hotel's direct connection to the COCONO Susukino shopping mall provides easy access to a large supermarket and various shops, which is particularly convenient for guests. It is also a designated pick-up point for many local tours, including ski buses, adding to its convenience for travelers exploring beyond the city center.