Ana Holiday Inn Sapporo Susukino By Ihg

The hotel's prime location in the vibrant Susukino district is its signature feature, placing guests at the heart of Sapporo's dining, shopping, and entertainment scene. This makes it an excellent choice for sightseers eager to explore the city, business travelers seeking convenience, and couples or solo travelers looking to immerse themselves in the local nightlife. Guests consistently praise the exceptional breakfast, the warm hospitality of the staff, and the overall cleanliness of the premises, often noting the good value for money. While the area is lively, the hotel offers a comfortable base. To make the most of your stay, consider exploring the nearby Ramen Alley for authentic local cuisine and utilize the convenient subway access for seamless travel throughout Sapporo.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience, though some aspects show the building's age. Guests appreciate the presence of a gym for fitness needs, and the thoughtful provision of water refilling stations on multiple floors, complete with bottles for easy use. For longer stays, laundry machines are available, including all-in-one washer-dryer units, though some guests noted a limited number of machines. The free Wi-Fi is generally reliable with good speed, ensuring connectivity. While the elevators are compact, they are efficient. Other useful amenities include ice machines and vending machines. However, some guests noted the absence of charging cables in rooms and body lotion. The centralized air conditioning and heating system means individual room temperature control is limited, which can be a minor inconvenience for some.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the hotel's efforts to maintain a clean environment despite its age. Rooms are described as clean and well-maintained, with staff ensuring daily tidiness. The beds are frequently praised for being comfortable, contributing to a good night's sleep. However, room size is a common point of mixed feedback; while some find them adequate for Japanese standards, many describe them as small, particularly the unit bathrooms. These bathrooms often feature a small bathtub and a narrow toilet and sink area, with a notably high step to access the bath, which can be challenging for seniors. Some guests reported isolated issues such as cigarette smell in non-smoking rooms, hair on surfaces, or a damp feeling in bedding. Views from rooms are often limited, sometimes facing adjacent buildings or air conditioning units.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often described as a highlight of the stay. Guests rave about the wide variety and high quality of the buffet offerings, which include both Western and extensive Japanese options. Popular items include Hokkaido-style specialties such as fresh sashimi for creating custom mini seafood bowls, soup curry, and salt ramen. The selection also features various types of bread, rice, congee, and a rich array of salads, meats, and fish dishes. The staff in the breakfast restaurant are frequently commended for their friendliness and attentiveness, enhancing the dining experience. A lunch buffet is also available, offering a good selection of tasty dishes, including popular items like fried shrimp.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Susukino, making it incredibly convenient for exploring Sapporo. Guests appreciate being within easy walking distance of numerous restaurants, shops, and vibrant nightlife. Key attractions like Ramen Alley and the famous Nikka Whiskey sign are just steps away, as are convenience stores and a large Don Quijote store. Accessibility is a major advantage, with the Susukino subway station and the airport bus stop both just a minute's walk from the hotel. While the Susukino area is known for its lively atmosphere, including some nightlife establishments, guests generally feel safe within the hotel and its immediate vicinity. Parking is available, with both on-site and affiliated options, though the hotel's own parking can sometimes be full.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and professionalism. Guests frequently highlight their polite and courteous demeanor, noting their willingness to assist with various requests, from providing directions to helping book taxis. The check-in and check-out processes are described as smooth and quick, with some guests benefiting from early check-in or late check-out options. The concierge service is particularly praised for assisting with restaurant reservations and offering local recommendations. Housekeeping staff are noted for their attentiveness, ensuring rooms are clean and well-stocked with fresh towels and water daily. The overall impression is one of dedicated service that significantly enhances the guest experience.

Additional Information
For guests who are members of the hotel's loyalty program, benefits such as room upgrades and welcome amenities are often appreciated, though some members noted that upgrades might be modest. The hotel's age is a recurring theme in reviews, with guests acknowledging that while the building is older, it is generally well-maintained and clean. A thoughtful touch for guests traveling with young children is the provision of toys, which adds to a family-friendly atmosphere. While the hotel offers laundry services, one guest reported an uncomfortable experience with the handling of personal items during the laundry check-in process, suggesting a need for more discreet procedures. Guests should also be aware that some advance payment bookings may have a no-cancellation policy.