Best Western Premier Aberdeen Kamloops

The hotel is a popular choice for travelers, particularly noted for its family-friendly amenities including a waterslide and an attached, highly-rated Japanese restaurant. It caters well to families seeking entertainment for children, couples looking for a comfortable stay with quality dining options, and business travelers appreciating the clean, well-maintained environment and efficient service. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally attentive service from staff, contributing to a pleasant stay. To ensure the best experience, it is advisable to confirm the operational status of all recreational facilities, especially the pool and hot tub, prior to arrival, as their condition has been a point of mixed feedback. Additionally, be aware that while an on-site restaurant is available, breakfast is typically not included in the room rate, so plan accordingly.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, most notably a pool with a waterslide and a hot tub. These aquatic features are a major draw, especially for families with children, who often praise the fun and entertainment provided. The fitness center is also well-equipped, offering guests options for exercise. However, feedback on the pool and hot tub is mixed; while some guests find them clean and enjoyable, a significant number report issues with murky water, scum lines, and the hot tub being cold or out of order. Some suites also feature private in-room jacuzzis, though their cleanliness has been inconsistent. The hotel provides free Wi-Fi, and a coffee machine is available in the lobby, along with ice machines and vending machines for convenience. A lounge area is present, though some guests noted it was not always open.

Cleanliness & Room Comfort
Guests generally commend the hotel's clean rooms and their updated and renovated appearance, often featuring laminate flooring which is appreciated for its cleanliness. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, with many guests highlighting the quality of the bedding and pillows. While most find the rooms quiet, some reviews mention issues with noise levels from the highway, hallways, or adjacent rooms, particularly during busy periods or when large groups are present. In-room amenities typically include a coffee maker, fridge, and TV. However, some guests have reported problems with AC noise or temperature control, inconsistent shower water pressure or temperature, and in some cases, dirty jacuzzi tubs in the suites, or issues with bathroom fixtures like drains or loose toilet seats.

Dining & Food Quality
The hotel features an attached restaurant, often referred to as Heaven or Katch, which receives widespread acclaim for its food quality and service. Many guests specifically highlight the excellent sushi and the overall dining experience, making it a recommended choice for dinner. However, a common point of contention is the breakfast offering; most guests are surprised and disappointed that breakfast is not included in the room rate, requiring an additional purchase. While some find the paid breakfast to be good value, others feel it is overpriced or that the service can be slow, especially during peak times. A coffee machine is available in the lobby for quick access. The hotel also has a bar or lounge area, though its availability and atmosphere receive less consistent feedback.

Location & Accessibility
The hotel boasts a highly convenient location, situated just off the highway, which makes it easily accessible for travelers and a popular stopover point. Its proximity to various restaurants, shopping centers, and gas stations is frequently appreciated by guests, allowing for easy access to amenities and dining options within walking distance or a short drive. Despite being close to the highway, many guests find the rooms to be quiet. However, a significant and recurring concern is the parking situation. The parking lot is often described as limited, tight, and frequently full, especially when the attached restaurant is busy or during events like hockey tournaments, often forcing guests to park on the street or in less convenient spots.

Staff & Service
The hotel staff generally receives high praise for their friendly, helpful, and attentive service. Many guests commend the efficiency of the check-in and check-out processes, and several reviews specifically highlight individual staff members for going above and beyond to assist with bookings, provide local recommendations, or resolve issues. The staff's welcoming demeanor contributes significantly to a positive guest experience. However, some guests have reported instances of unresponsive staff when addressing maintenance issues in rooms or concerns about pool cleanliness. While the majority of interactions are positive, a few reviews mention experiences with rude or dismissive front desk personnel, particularly when dealing with complaints or requests for assistance with recurring problems.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though finding suitable outdoor areas nearby can sometimes be a challenge. Guests should be aware that a security deposit is typically required upon check-in, and its return can sometimes take longer than expected. While some guests appreciate the rewards program benefits, others express disappointment over the lack of complimentary breakfast, a feature often expected at similar hotels. There are also mentions of early check-in fees. A notable recurring issue is the noise generated by hockey tournaments or other large groups, with reports of children running in hallways and general disturbances impacting the quiet enjoyment of the stay, particularly for rooms located near common areas or elevators.