The Hue Hotel, an Ascend Collection Hotel

The hotel is frequently highlighted for its exceptionally clean and spacious rooms, often described as modern and comfortable, providing a pleasant environment for guests. Its signature feature is its convenient location right off the highway, making it an ideal choice for transit travelers and road trippers seeking a comfortable overnight stop. Many families appreciate the ample space and available kitchenettes, while business travelers find it suitable for their needs. Guests consistently praise the comfortable beds, ensuring a restful night's sleep after a long journey. The hotel is particularly well-suited for those who prioritize cleanliness and room size over extensive on-site amenities. To enhance your stay, it is advisable to be prepared for a more basic amenity offering in rooms, such as bringing your own coffee or hairdryer, and to manage expectations regarding staff interactions, as feedback on service can be mixed.

Facilities & Amenities
Many rooms at the hotel feature a convenient kitchenette, which guests find highly beneficial for longer stays, equipped with a full-sized fridge, stove, and microwave, allowing for meal preparation. The hotel offers fast Wi-Fi, ensuring guests can stay connected. However, the fitness center is consistently reported as being closed or unavailable, often appearing to be used for storage, which is a notable drawback for those seeking exercise facilities. Laundry facilities are available and appreciated by guests. While the elevator is described as fast and efficient, parking is a frequent point of concern, often noted as limited, cramped, or tight, particularly for larger vehicles or those with trailers, sometimes requiring guests to park further away. The hotel does not feature a swimming pool or hot tub.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, frequently describing rooms as exceptionally clean, spotless, and well-maintained, contributing significantly to a comfortable stay. Rooms are generally perceived as new and modern. The comfortable beds are a highlight for many, ensuring a restful night's sleep, though some guests have noted issues with lumpy pillows or worn mattresses in certain rooms. A common point of feedback revolves around in-room amenities; many rooms lack a coffee maker or kettle, requiring guests to seek coffee at the front desk, and hairdryers are often not provided and must be requested. Lighting is another area of mixed feedback, with some finding the overhead lighting harsh and noting the absence of bedside lamps. While bathrooms are generally clean, some are described as having small sink areas or outward-opening doors. Noise levels vary; some rooms are very quiet, especially those facing away from the main road, but others report significant traffic noise or disturbances from stairwell doors.

Dining & Food Quality
Feedback on dining options is a significant theme, primarily focusing on the hotel's breakfast offering. Most guests note the absence of a traditional hot or continental breakfast. Instead, the hotel provides a "grab-and-go" option, typically consisting of a granola bar, yogurt, and a juice box, which many guests find to be a very basic and often disappointing offering, not meeting expectations for a substantial meal. Coffee is available at the front desk, but some reviews mention it being of poor quality or not consistently hot, and the lack of an in-room coffee maker is a frequent complaint. The hotel does not feature an on-site restaurant or offer room service, leading guests to seek dining options at nearby establishments.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, offering excellent accessibility right off the highway. Guests appreciate its proximity to various amenities, including the Aberdeen Mall, a casino, Costco, and numerous restaurants and shops, many within walking distance or a short drive. This makes it a convenient base for exploring the area or for travelers simply passing through. While the location is highly convenient, parking is a recurring concern. Many guests describe the parking area as limited, cramped, or tight, especially for larger vehicles or those towing trailers, sometimes making it challenging to find a suitable spot or navigate the lot. Despite these parking challenges, the overall convenience and ease of access to local attractions and services are highly valued.

Staff & Service
Guest feedback on staff and service is notably mixed, though a significant number of reviews highlight areas for improvement. While some guests experienced friendly and professional interactions, many others reported staff being unwelcoming, unprofessional, or disinterested, particularly during check-in and check-out processes, which were sometimes described as slow or unaccommodating. Recurring issues include staff being perceived as unhelpful with requests for extra amenities like towels or linens, and a lack of proactive communication regarding hotel policies or issues. Some guests also noted infrequent or absent housekeeping for multi-night stays, requiring direct requests for service. These experiences sometimes led to frustration, impacting the overall guest satisfaction despite the hotel's physical attributes.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a specific fee per pet applies. A notable and frequently criticized aspect is an unadvertised policy of denying rooms to local residents, which has led to unexpected cancellations and significant inconvenience for some guests upon arrival. Additionally, the hotel charges a security deposit upon check-in, which some guests found excessive or experienced delays in receiving refunds. For multi-night stays, housekeeping is not provided daily and must be specifically requested. Some guests have also reported instances of no hot water for extended periods, with limited assistance from staff. These unique policies and occasional operational issues are important considerations for potential guests.