Hotel Castillo de Gorraiz&Spa

This hotel offers a luxurious and tranquil escape, distinguished by its subtle castle-like architecture and serene setting amidst expansive green spaces and a golf course. Guests consistently highlight the spacious and comfortable rooms, the high-quality breakfast, and the excellent spa facilities as standout features. It is an ideal destination for couples seeking a romantic and relaxing getaway, golf enthusiasts looking for convenient access to the course, and event attendees, particularly those celebrating weddings, due to the hotel's exceptional event services. To enhance your stay, consider booking spa and dinner reservations well in advance, as availability can be limited, and be aware of potential additional charges for certain services like room service or spa accessories.

Facilities & Amenities
The hotel boasts a highly praised spa that offers a comfortable and relaxing experience, featuring powerful hydro-massage jets, steam rooms, and saunas. Guests appreciate the spa's cleanliness and the well-managed time slots, which help prevent overcrowding, ensuring a more private and enjoyable visit. While some guests note the spa is not overly large, they find it elegant and sufficient for relaxation. The hotel also provides a VIP lounge and various massage rooms, contributing to a comprehensive wellness offering. However, some guests express minor dissatisfaction with the mandatory purchase of swim caps for spa access.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the overall comfort of the rooms. The accommodations are frequently described as spacious, large, and luminous, often featuring beautiful views of the golf course or surrounding landscapes. Most guests find the beds comfortable, ensuring a restful night's sleep, though a few have noted that some mattresses might show signs of wear. The bathrooms are generally well-appointed and spacious. However, some guests mention a lack of certain in-room amenities such as a coffee maker, slippers, tissues, or a kettle. While the rooms are typically quiet, some report noise issues from connecting doors to adjacent rooms.

Dining & Food Quality
The breakfast consistently receives high praise for its variety, abundance, and high quality, with many guests calling it excellent and a highlight of their stay. The breakfast area often provides pleasant views. The hotel's main restaurant, La Veranda, offers a generally positive dining experience, with guests enjoying delicious and high-quality food, particularly for events like weddings. However, feedback on dinner service and atmosphere is mixed; some guests found the service slow or disorganized, and the ambiance less intimate, as it doubles as the breakfast room. A recurring point of concern is the significant additional charge for room service.

Location & Accessibility
The hotel's location is highly valued for its tranquility and picturesque setting. Situated in a quiet residential area, it offers beautiful views of the surrounding green spaces and an adjacent golf course. While it provides a peaceful retreat, it is conveniently located approximately 10 to 15 minutes by car or taxi from the city center, making it accessible for those wishing to explore. The hotel offers ample free parking, including secure underground options for vehicles like motorcycles, which is a significant advantage for guests traveling by car. Some guests note that its suburban location means it is less ideal for those relying solely on public transport for city exploration.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided across all departments, from reception to housekeeping and the spa. The check-in and check-out processes are described as easy and efficient. Many reviews commend the staff's willingness to accommodate requests and their overall welcoming demeanor, contributing significantly to a positive guest experience. While the majority of feedback is overwhelmingly positive, a few guests have reported isolated instances of slow or disorganized service in the restaurant, and some issues with the handling of gift vouchers.

Additional Information
Guests should be aware that the hotel charges an additional fee for room service, which some find unexpectedly high. There are also consistent mentions of a mandatory charge for swim caps when using the spa facilities, which some guests feel should be included. While the hotel is generally well-maintained, some reviews indicate that certain room furnishings or decorations may appear somewhat dated or show signs of wear, suggesting a need for minor updates in some areas. Furthermore, some guests note the absence of certain standard in-room amenities like a kettle or specific toiletries, which they would expect from a hotel of this caliber.