Holiday Inn Express Pamplona

This hotel is highly regarded for its convenient location near a large commercial complex and its easy access from the motorway, making it an ideal choice for travelers on a road trip or those seeking a comfortable stopover. Guests consistently praise the friendly and helpful staff, the cleanliness of the accommodations, and the quality of the included breakfast. The availability of ample free parking is a significant advantage, particularly for business travelers and families exploring the region by car. While not in the city center, its proximity to shopping and dining options, combined with good public transport links to Pamplona, offers a balanced experience. To make the most of your stay, consider utilizing the nearby shopping center for evening meals, as hotel dining options can be limited, and plan your transportation to the city center in advance.

Facilities & Amenities
The hotel offers convenient free parking, with both outdoor and underground options available, which is highly appreciated by guests. Inside, the rooms are well-equipped with numerous power outlets and USB ports, reflecting a modern design. While the hotel generally provides a comfortable stay, some guests noted the absence of a kettle or mini-fridge in the rooms, which would enhance convenience. The air conditioning system received mixed feedback, with some finding it effective and others reporting issues with maintaining a cool temperature. The hotel also features an elevator for easy access to all floors and provides free Wi-Fi that is generally reported as fast and reliable, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, noting that both the rooms and bathrooms are spotless upon arrival and well-maintained throughout their stay. The rooms are generally spacious and designed to be functional, offering a comfortable retreat. The beds are widely praised for their comfort, often featuring good mattresses and a choice of two pillows for a restful night's sleep, though a few guests found some mattresses too soft or worn. Bathrooms are typically large and well-equipped, often including a bathtub and bidet. While the hotel is generally quiet, some isolated comments mentioned occasional noise from neighboring rooms or the hallway, and a few noted the lack of an extractor fan in the bathroom or partially transparent bathroom windows.

Dining & Food Quality
The breakfast at the hotel receives widespread positive feedback, often highlighted as a significant benefit of the stay. Guests appreciate the good variety of options available, which typically includes a continental spread with fresh pastries, cereals, cold meats, cheeses, fresh fruit, and bread for toasting. The quality of the food is consistently described as good, with special mention of the fresh ground coffee and Spanish tortilla. The breakfast service is efficient, with items being quickly replenished. While most guests found the selection ample, some wished for more hot food options. The hotel's restaurant offers evening meals, but availability is limited to certain weekdays, leading many guests to explore the diverse dining choices in the adjacent shopping center.

Location & Accessibility
The hotel's strategic location just off the motorway makes it an excellent choice for travelers on long journeys, providing easy access for stopovers. It is situated in a commercial area, directly opposite a large shopping mall that offers numerous restaurants and supermarkets, providing convenient options for dining and essentials. While not in the Pamplona city center, guests find it easy to reach the city via public transport, with a bus stop located nearby and regular services taking approximately 10-20 minutes. The hotel also benefits from ample free parking, including both outdoor and underground facilities, which is a major draw. Its proximity to the Navarra Arena is particularly convenient for those attending events there.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with various requests, from providing local information and calling taxis to accommodating special needs like early breakfast for departures. The check-in process is described as quick and efficient, contributing to a smooth arrival experience. Many guests appreciate that the staff are proficient in English, facilitating clear communication. While the overall service is excellent, there were isolated comments regarding the demeanor of some restaurant staff, though these were exceptions to the generally positive feedback on the hotel's attentive and professional team.

Additional Information
This hotel is frequently chosen as a stopover hotel due to its convenient location and amenities, offering good value for money. Guests often note the modern installations and the hotel's clean, well-maintained appearance, suggesting recent updates. A recurring point of feedback concerns the in-room amenities, specifically the absence of a kettle for hot beverages and a mini-fridge, which some guests found inconvenient. While generally quiet, there have been occasional reports of noise from other guests, particularly during periods of higher occupancy with groups. The hotel's lost and found policy has received mixed reviews, with some guests successfully recovering forgotten items due to staff efforts, while others experienced difficulties or a lack of proactive communication regarding lost belongings.