Hostal Arriazu

The hotel is highly regarded for its ultra-central location, placing guests directly amidst the vibrant heart of the city. Its signature feature is the exceptional cleanliness maintained throughout the property, coupled with the consistently helpful and welcoming staff. This combination makes it an ideal choice for sightseers and explorers eager to immerse themselves in the old town's atmosphere, as well as pilgrims on the Camino de Santiago seeking comfortable rest. Couples and families will also find the hotel well-suited for their needs, offering a convenient base for city adventures. While most guests enjoy a peaceful stay, some note the potential for street noise, especially on weekends. To ensure a tranquil experience, guests might consider requesting a room not facing the busiest streets, and for those arriving by car, inquire about the discounted parking options available nearby.

Facilities & Amenities
Guests appreciate the practical amenities available, including a water filtration machine at reception, providing convenient access to cold and hot filtered water. A microwave and a refrigerator with a freezer are also available in the lobby area, offering useful options for snacks and food storage. While a coffee machine is present, it operates on a paid basis. The hotel provides free Wi-Fi, ensuring guests can stay connected. An elevator is available, making access to rooms on upper floors convenient, though some guests noted a few stairs leading up to it. Some reviews mentioned a washing machine and dryer, though a few reported they were not functioning optimally.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness throughout the rooms and common areas. Guests frequently highlight the comfortable beds and high-quality towels, contributing to a restful stay. Rooms are generally described as well-maintained, with good hot water and shower pressure. While some rooms are noted as compact, others are found to be spacious, often featuring a large TV and effective air conditioning. Feedback on noise levels is mixed; many guests report rooms are quiet and well-insulated from street sounds, even in the bustling center, though a few experienced noise from nearby bars or other guests, particularly on weekend nights. Some minor points include the occasional small or tight shower and a few mentions of worn mattresses or limited storage space.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests directly in the heart of the old town. It is described as ultra-central and easy to find, just steps away from Plaza del Castillo and surrounded by numerous tapas bars, restaurants, and shops. This prime position allows guests to easily walk to all major attractions and immerse themselves in the city's vibrant atmosphere. The hotel is situated on a pedestrian street, contributing to its charm. For guests arriving by car, parking is available nearby, typically in an off-site underground garage, and the hotel often provides a discounted rate for this service, making it a convenient option despite the general expense of city parking.

Staff & Service
The staff consistently receives glowing reviews for their exceptional helpfulness and friendly demeanor. Guests frequently commend their proactive communication, often reaching out via WhatsApp before arrival to provide essential information and check-in details. The reception staff are noted for going "above and beyond" to assist with queries, offer local recommendations, and facilitate a quick check-in process. Their attentiveness and willingness to accommodate requests, such as early check-in or luggage storage, significantly enhance the guest experience. Many reviews specifically highlight individual staff members for their outstanding service, emphasizing their professionalism and welcoming attitude, making guests feel truly cared for during their stay.

Additional Information
The hotel utilizes a convenient digital check-in and access system, providing guests with codes for entry to the building and their rooms, which many find efficient and seamless. For those with early arrivals or late departures, luggage storage is available, often in secure lockers at the front office, adding to guest convenience. Guests frequently note the excellent value for money offered, considering the hotel's prime location and the quality of its amenities. While officially categorized as a "hostal," many guests feel the property offers comforts and services comparable to a hotel, often exceeding expectations for its classification and providing a modern, well-designed environment. Some guests appreciate the availability of umbrellas in rooms, a thoughtful touch for exploring the city.