Hotel Century Plaza

This hotel is highly regarded for its spacious rooms and central location, making it a memorable choice for travelers. Its signature feature is providing ample living space, a welcome contrast to more cramped accommodations, which is consistently praised by guests. The hotel is an excellent fit for budget-conscious travelers, solo adventurers, and sightseers looking to explore the vibrant heart of Cebu City without overspending. It also caters well to business travelers and senior citizens due to its accessibility and convenient position. Guests frequently commend the exceptionally friendly staff and the overall excellent value offered. To enhance your stay, be mindful that while the hotel is undergoing renovations, some rooms may still show signs of age, and it's advisable to inquire about the room's condition upon booking. Additionally, consider that rates may increase significantly during major local events.

Facilities & Amenities
Most guests find the Wi-Fi connection to be strong and reliable throughout the property, though one guest reported no mobile signal in their room, requiring them to step outside for connectivity. The hotel is notably equipped with accessibility features, including ramps and rails, making it a suitable choice for senior citizens and individuals with reduced mobility. While some rooms are equipped with a fridge, cable TV, and an in-room phone, other guests noted a lack of certain amenities like a hot water kettle or mugs. There is no in-room safe, but a secure safe is conveniently available at the reception. The air conditioning receives mixed reviews, with some finding it effective and others reporting it to be noisy or inefficient. The hotel is described as a smaller establishment with a limited number of rooms, and guests should be aware that room service is not provided. The lobby area is generally considered basic, with one guest noting an unpleasant odor on a particular occasion.

Cleanliness & Room Comfort
Guests consistently praise the excellent cleanliness of the rooms, often describing them as very tidy and free from pests, with daily bedsheet changes noted. The spacious rooms are a significant highlight, providing ample space for luggage and movement. While generally comfortable, some guests have observed that the hotel is a bit aged, with specific mentions of worn carpeting, walls needing repainting, and bathrooms showing signs of decay or needing renovation, particularly the shower fixtures. Despite these observations, the bathrooms are typically found to be clean with strong water pressure and plenty of hot and cold water. Noise levels receive mixed feedback; some rooms are described as quiet despite the central location, while others, particularly those near a disco bar, experienced significant noise that affected sleep. In-room amenities vary, with some rooms featuring a fridge, desk, and couch, while others lack items like a kettle, mugs, or fresh towels.

Dining & Food Quality
Feedback on dining options is mixed, reflecting the hotel's budget-friendly nature. While breakfast is often included with the stay, guests have varied opinions on its quality, with some describing it as moderate or poor, while others appreciate having a cooked breakfast daily. The breakfast service can be slow, with one guest reporting a significant wait time for their order, which led to disappointment. The hotel does not offer room service, requiring guests to purchase food and bottled water from outside establishments, which can be an inconvenience for those preferring in-house dining. The breakfast area is sometimes described as a small, open canteen, with one guest noting it is a smoking zone, which might be a concern for non-smokers. Some guests appreciate the convenience of having breakfast available, and it can even be delivered to the room, but overall, the dining experience is considered basic and functional, primarily serving as a convenient option rather than a culinary highlight.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly in the heart of Cebu City. It is within easy walking distance or a short ride to numerous popular attractions, including Robinsons Mall, Fuente Osmeña Circle, and various entertainment venues like Mango Square and comedy bars. Guests appreciate the proximity to a wide array of eateries, shops, and convenience stores like Seven Eleven. The hotel is also well-served by public transportation, with jeepneys stopping directly outside, making it easy to access areas like Ayala Mall and explore the city. While one guest found the hotel initially difficult to locate, the overwhelming sentiment is that its position offers unparalleled convenience for both leisure and business travelers seeking to explore the vibrant city life. The surrounding area is described as busy, ensuring easy access to necessities and entertainment.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness and accommodating nature. Guests frequently highlight the warm greetings from receptionists and attendants, noting their willingness to go out of their way to assist with any issues. The housekeeping team is commended for maintaining very clean rooms, contributing significantly to guest comfort. Staff are also noted for their efficiency in resolving problems quickly and for assisting guests with transportation arrangements, ensuring a smooth stay. While the vast majority of reviews commend the positive and helpful interactions, one guest reported a negative experience with an unhelpful and unwelcoming front desk agent and security personnel, feeling they were treated unfairly based on appearance. Overall, the dedication of the staff to providing a pleasant and supportive experience is a recurring theme, making their service a notable aspect of the hotel.

Additional Information
Guests should be aware that this is a budget-friendly hotel that offers good value for its price point, though it does not provide the extensive amenities found in luxury establishments. The hotel is currently undergoing renovations, which means some rooms may be newly updated while others might still show signs of age; guests might experience some related noise or disruption, but also benefit from improved facilities. While there is no in-room safe, a secure safe is available at the reception for valuables. It's important to note that the hotel does not offer room service, so guests will need to source food and drinks externally. Some guests have found that it's possible to negotiate better rates during the off-season. Additionally, family rooms have a strict occupancy limit, with extra charges for additional persons without providing extra beds, towels, or breakfast. The rooms are equipped with electrical outlets compatible with US appliances. Guests should also anticipate higher rates during major local events like the Sinulog festival.