Courtyard by Marriott Long Beach Downtown

The hotel offers a renovated and updated modern look, providing a comfortable and stylish base for guests, particularly appealing to those seeking a central location in Long Beach. Its proximity to the cruise port makes it an excellent choice for cruise travelers looking for a convenient pre or post-voyage stay. Business travelers appreciate its easy access to the Convention Center and downtown area, while sightseers and solo travelers find it ideal for exploring local attractions and ensuring personal safety. Guests consistently praise the hotel's overall cleanliness, the comfortable accommodations, and the welcoming demeanor of the staff. To enhance your stay, it is advisable to inquire about any ongoing renovations that might cause noise and be prepared for additional charges, especially for parking, which is a recurring theme in guest feedback. Additionally, some guests recommend checking the Wi-Fi login process upon arrival for a smoother experience.

Facilities & Amenities
Guests appreciate the convenience of in-room amenities such as a fridge, microwave, and coffee maker, which contribute to a more comfortable stay. The lobby also provides complimentary coffee and water, though some guests noted a sign discouraging refilling personal bottles. The complimentary Wi-Fi is available, but some users reported it being spotty or having a frustrating login process with ads. The hotel features a well-equipped gym or fitness studio that is highly praised for its quality. A heated pool is available, though some guests found it to be small and occasionally closed due to maintenance issues. A unique amenity is the virtual golf game, which requires advance reservation and an additional fee. While an elevator is present, some guests experienced slow service and long wait times. A guest laundry facility is also available for convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as immaculate, modern, and well-maintained. The beds are frequently praised for being comfortable, providing a restful night's sleep, though a few guests found mattresses to be hard or squeaky, and pull-out sofas particularly uncomfortable. While many appreciate the spacious rooms and functional layouts, some found the towels to be rough, worn, or not absorbent. Noise levels are a significant concern for some, with reports of street noise, hallway disturbances, AC unit noise, and construction sounds impacting sleep. The thin walls and gaps under doors contribute to noise issues, and the motion sensor light in the bathroom can disturb others at night. Many rooms offer stunning views and a small balcony for fresh air. The showers are generally good, but some guests reported drainage problems or found the bathroom lighting to be poor.

Dining & Food Quality
Guest feedback on dining is mixed but generally positive. The breakfast receives high praise from many, described as fantastic, delicious, and offering a good variety, including an omelet station. However, some guests noted that breakfast is not complimentary and can be pricey, with a few finding the options bland or the overall selection limited, lacking a full buffet. The on-site restaurant or bistro is often highlighted for serving excellent food and being conveniently located within the hotel, with many finding the prices reasonable for the area. The bar is also available, offering drinks, though some found the drink quality to be inconsistent. A recurring point of feedback is the lack of complimentary water in rooms, with bottles available for a significant charge. Some guests also expressed a desire for more vegan options on the menu.

Location & Accessibility
The hotel's central location is consistently lauded as a major advantage, placing guests within easy walking distance of numerous Long Beach attractions. It is particularly convenient for those attending events at the Convention Center or exploring the Pike, Shoreline Village, and the pier. Guests appreciate its close proximity to the beach and various restaurants and shops. Public transportation, including the Metro station, is also easily accessible. Parking is a significant topic, with guests noting it is available but often expensive, whether using valet or self-parking. Some guests reported issues with the parking garage being unsecured, leading to concerns about vehicle safety and even vandalism. Access to the hotel from the garage can be inconvenient, with some mentioning no direct side door or elevator from the roof level, requiring luggage to be carried down stairs.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, frequently described as friendly, welcoming, and professional. Guests consistently highlight their helpfulness and attentiveness, noting that staff members go above and beyond to ensure a pleasant stay. The check-in and check-out process is often praised for being quick and efficient. Many guests commend the staff's ability to accommodate requests and resolve issues promptly, with some describing it as the "very best customer service ever." The valet service is also frequently mentioned for its politeness and efficiency. While most interactions are positive, a few guests reported isolated instances of front desk staff being less than welcoming or even rude. Housekeeping service is not daily, which some guests found inconvenient, occasionally leading to missed room cleanings or loud disturbances in hallways.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel has been undergoing renovations, which, while contributing to its updated appearance, have sometimes resulted in construction noise during the day and a cramped lobby area. Some guests felt this was not adequately disclosed prior to booking. There are often unanticipated extra charges, including significant deposits and incidentals, which guests advise clarifying upfront. The Wi-Fi login process can be frustrating and slow, sometimes presenting ads or causing dropped calls. The hotel operates with a no daily maid service policy, meaning rooms are not cleaned every day unless specifically requested. While the area is generally perceived as safe, some guests reported security concerns related to the parking garage, including instances of vehicle vandalism. The hotel does not offer a shuttle service to the airport or port, and the on-site restaurant does not accept cash.