HOTEL LiVEMAX Sapporo Nakajima Park GRANDE

The hotel is widely recognized for offering excellent value for money, providing spacious rooms with the highly appreciated feature of separate bath and toilet facilities, which significantly enhances guest comfort and relaxation. Its convenient location, a short walk from Susukino, makes it a suitable choice for budget-conscious travelers and families seeking comfortable yet affordable accommodation. Sightseers will find its proximity to public transport and local attractions beneficial, allowing for easy exploration of the city. The hotel's efficient self check-in system contributes to a smooth arrival experience, and many guests appreciate the comfort of the beds and the overall cleanliness for the price point. To ensure a seamless stay, guests should be aware of the hotel's parking situation, as dedicated spots are limited, and consider confirming internet stability if relying on it for critical tasks like online meetings.

Facilities & Amenities
Guests appreciate the practical microwave in their rooms, adding convenience for heating meals and snacks. The availability of coin-operated laundry facilities on multiple floors is a significant plus for longer stays, allowing guests to refresh their wardrobe. The hotel also provides vending machines for quick purchases and a lounge area with massage chairs for relaxation after a day of exploring. While basic toiletries like shampoo, conditioner, toothbrush, and towels are provided, some guests noted issues with the Wi-Fi being inconsistent, particularly for business needs. Other common concerns include the provision of only one room key, which can be inconvenient for guests with separate plans, and the overall lighting in rooms being too dim. Some fixtures, such as shower holders and toilet levers, were reported as broken, and the lack of an in-room phone makes contacting the front desk difficult.

Cleanliness & Room Comfort
While many guests find the rooms to be clean and spacious for the price, particularly appreciating the separate bath and toilet facilities and good water pressure, a significant number of reviews highlight notable issues. Recurring complaints include the presence of dust on surfaces and under beds, various stains on carpets, and unpleasant odors such as cigarette smoke, oil from nearby restaurants, or sewage from the unit bath. Mold on shower curtains and in door grooves, along with insect carcasses and hair in bathrooms, indicate inconsistent cleaning. Some rooms also suffer from peeling paint on furniture or broken items like dryer necks and kettle limescale. Noise from adjacent rooms, plumbing, or even loud cleaning staff can disrupt sleep, and some guests found beds to be stiff or in poor condition. Difficulty adjusting room temperature, often leading to overly hot rooms, and windows that cannot be opened further impact comfort.

Location & Accessibility
The hotel's location is generally considered good, being a convenient 10 to 15-minute walk from the vibrant Susukino area, which offers numerous dining and entertainment options. Guests appreciate the immediate proximity to several convenience stores and a 24-hour grocery store, making it easy to purchase necessities. Access to public transportation, including the Nakajima-Koen Station and tram lines, is excellent, facilitating travel throughout the city. While many find the walk to Odori Park manageable, some guests note that the distance from central Susukino can feel longer, especially during winter. A significant point of concern is parking, as the hotel lacks dedicated facilities, requiring guests to use nearby paid lots which can be expensive and difficult to secure, often necessitating a walk.

Staff & Service
Feedback on staff and service is notably mixed. While some guests commend the friendly staff and their helpful demeanor, particularly in assisting with navigation, a significant number of reviews express disappointment with the front desk experience. Many report encountering unresponsive or unfriendly staff, with complaints ranging from a lack of greeting and rude attitudes to staff ignoring guests or providing slow service, especially during group check-ins. Some guests found it frustrating when the front desk was unattended, making it difficult to address immediate concerns. The self check-in and check-out process is generally described as quick and efficient, contributing to a smooth arrival and departure. However, instances of loud cleaning staff in hallways were also mentioned, impacting the overall quietness of the stay.

Additional Information
Guests should be aware of specific hotel policies that may impact their stay. While luggage storage is available and free, it is typically only permitted until check-out time, which can be inconvenient for those planning to sightsee after checking out and needing to store bags for an extended period. The hotel offers a pet-friendly policy, but some guests found the designated rooms to be quite small, potentially limiting comfort for both pet and owner. Additionally, there were practical challenges in finding suitable outdoor areas for pets, and despite information on the hotel's website, pet amenities like bowls or sheets were not consistently provided in the rooms, requiring guests to bring their own. For business travelers, it's important to note that receipts may not include the qualified invoice issuer registration number, which could be an issue for expense claims.