Mercure Sapporo

This hotel is highly regarded for its central location in the vibrant Susukino district, offering unparalleled access to dining, entertainment, and public transportation. Its signature feature is its proximity to key attractions and transit hubs, making it an ideal choice for sightseers, couples seeking nightlife, and families exploring the city. Guests consistently praise the comfortable and clean accommodations, as well as the attentive service provided by the staff. For those attending events or looking for convenient city exploration, the hotel’s strategic position is a significant advantage. To enhance your stay, be mindful of peak breakfast hours and take full advantage of the easily accessible airport bus stop located just a short walk away.

Facilities & Amenities
Guests appreciate the convenience of the hotel's gym facilities, which are well-maintained and comprehensive, allowing for a good workout. The availability of coin laundry machines on specific floors (6th, 9th, and 12th) is a practical amenity, though some guests note that the limited number of machines can lead to busy periods. Complimentary coffee and hot chocolate are available in the lobby, a welcome touch for many, though some wish these were accessible for longer hours. The hotel provides free Wi-Fi throughout, ensuring guests can stay connected. While the elevator system requires a two-step process (first to the 3rd-floor lobby, then to guest rooms), guests generally adapt to this setup, finding it manageable despite initial impressions.

Cleanliness & Room Comfort
Rooms are consistently described as clean and comfortable, providing a restful environment. Many guests find the room size to be generous for Japanese standards, allowing ample space for luggage. The beds are noted for their comfort, ensuring a good night's sleep, with some guests appreciating the medium-firmness. In-room amenities such as USB charging ports, refrigerators, and quality toiletries are well-received. While most rooms are quiet, some facing the main road on lower floors may experience street noise, though higher floors are generally peaceful. A few guests have mentioned minor issues like dated carpets or signs of wear in bathrooms, but overall, the rooms are well-maintained and conducive to relaxation.

Dining & Food Quality
The breakfast buffet receives high praise for its quality and variety, offering a satisfying start to the day. Guests enjoy a wide selection of both Japanese and Western dishes, including local specialties like soup curry and freshly made pancakes. The food is consistently replenished, ensuring freshness even during busy periods. While many guests find the breakfast delicious and comprehensive, some note that the options can become repetitive over longer stays. The restaurant area can get quite crowded, especially between 8:00 AM and 8:30 AM, so early or later dining is recommended to avoid queues. Overall, the dining experience is considered a significant highlight, with many appreciating the inclusion of local flavors.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Susukino, making it incredibly convenient for exploring Sapporo. It is situated just a few minutes' walk from the Susukino subway station and the Hosuisusukino station, providing easy access to the wider city, including the JR Sapporo Station (two stops away). The airport bus stop is also conveniently located nearby, simplifying travel to and from New Chitose Airport. Guests appreciate being within walking distance of numerous restaurants, nightlife venues, and popular shopping areas like Tanukikoji Shopping Street and Pole Town. Parking is available nearby, with affiliated options offering reasonable rates, which is a plus for those traveling by car.

Staff & Service
The staff at this hotel consistently receive high commendation for their friendliness, helpfulness, and professionalism. Many guests highlight the team's English proficiency, which greatly assists international travelers. The check-in process is generally described as quick and efficient. Staff members are proactive in assisting with various requests, from providing local information and directions to helping with luggage handling and arranging taxi services. Several reviews specifically mention instances of exceptional service, such as assisting with medical emergencies, accommodating room change requests, or providing thoughtful gestures for special occasions. The attentive and accommodating nature of the staff significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of the unique two-step elevator system, where the first elevator takes you to the 3rd-floor lobby, and a separate set of elevators then accesses the guest rooms. While initially unusual, most guests find it manageable. The hotel offers complimentary coffee in the lobby, which is a popular amenity, though it is typically available only until 5:00 PM or 6:00 PM. For those needing to do laundry, coin laundry facilities are available on select floors, requiring payment. The hotel also provides rewards program benefits for loyal members, which can include room upgrades and other perks. Rooms are equipped with useful amenities like umbrellas, a thoughtful touch given the local weather.