HOTEL MYSTAYS Sapporo Aspen

This hotel is highly regarded for its excellent breakfast and its prime location, just a short walk from Sapporo Station, making it an ideal base for sightseers, business travelers, and families exploring the city. Guests frequently commend the hotel's overall cleanliness and the comfortable, often spacious rooms, which are particularly appreciated by those traveling with multiple people. The staff consistently receives praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. For couples seeking a convenient and comfortable stay, the hotel offers a reliable option. To make the most of your visit, be sure to indulge in the highly-rated breakfast buffet and take full advantage of the hotel's direct access to the station and nearby attractions.

Facilities & Amenities
The hotel provides several convenient facilities to enhance guest stays. A notable feature is the coin laundry room, though guests frequently mention its limited capacity with only three washing machines and three older dryers, often leading to queues and sometimes inefficient drying. For immediate needs, microwave and ice dispenser units are available on various floors, alongside vending machines for drinks. The lobby offers a thoughtful selection of complimentary amenities such as facial creams, hair ties, and combs, allowing guests to pick up what they need. While some guests found the Wi-Fi speed inconsistent, it generally allowed for connectivity. A small souvenir shop is also located within the hotel, offering convenient last-minute purchases.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, despite some noting that the decor can appear dated. The beds are consistently described as comfortable, ensuring a restful night's sleep. Room sizes receive mixed feedback; while many consider them spacious by Japanese standards, particularly for triple or quad occupancy, some find them a bit small for accommodating multiple large suitcases. The bathrooms are often praised for their size and functionality, with some featuring separate areas for the toilet and washing. In-room amenities typically include basic toiletries and a traditional Japanese night dress. Noise levels are generally considered quiet, though a few guests reported occasional disturbances from thin walls or air conditioning units.

Dining & Food Quality
The breakfast at this hotel is a standout feature, consistently receiving high praise from guests as an "absolute highlight" and one of the best they've encountered. The breakfast buffet offers an extensive and high-quality selection, blending both Japanese and Western cuisine. Guests particularly enjoy the variety of local Hokkaido specialties, including fresh salmon roe, cod roe, and dishes like chan-chan yaki, soup curry, and miso ramen. The inclusion of ice cream for dessert is a popular touch. While some guests wished for better coffee, the overall food quality and diverse options, including fresh and delicious choices, ensure a satisfying start to the day for most. The hotel also features on-site restaurants that offer convenient dining options.

Location & Accessibility
The hotel boasts an exceptional central location, just a few minutes' walk from Sapporo Station's North Exit, making it incredibly convenient for transportation and exploration. Its proximity to the station provides easy access to the JR lines and subway system, facilitating travel around the city and to other destinations. Guests appreciate being within walking distance of popular attractions like the TV Tower, Clock Tower, and Odori Park. The hotel's direct connection to the underground shopping malls and passageways from the station is a significant advantage, especially during colder months, allowing guests to navigate comfortably without exposure to the elements. Numerous eateries, convenience stores, and major shopping centers like Daimaru are also easily accessible nearby. Parking is available, though some guests found the cost to be high.

Staff & Service
The staff at the hotel consistently receives high commendation for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their polite demeanor and willingness to assist with various requests, from providing local tips and dining recommendations to patiently explaining hotel services. The check-in process is generally described as smooth and efficient. Many guests appreciate the housekeeping staff for their thorough daily cleaning and respectful approach. While most interactions are positive, a few guests noted isolated instances of communication challenges or perceived inconsistencies in problem resolution, particularly concerning specific incidents. However, the overall sentiment is that the staff strives to provide excellent service, contributing significantly to a comfortable and welcoming atmosphere.

Additional Information
Guests should be aware of certain unique aspects of the hotel's offerings. Unlike some hotels, bottled mineral water is not consistently provided in the rooms, though it may be replenished upon request for daily cleaning. The hotel operates a system where many additional amenities, such as facial creams, hair ties, and combs, are available for guests to pick up freely from the lobby rather than being stocked in the rooms. A traditional Japanese night dress is provided in each room, a thoughtful touch appreciated by many. For those needing to ship luggage, the convenience of a Yamato Transport service located directly in the hotel lobby is a notable benefit. Additionally, the hotel offers an eco-friendly cleaning plan where guests can opt out of daily room cleaning in exchange for certain benefits.