HOTEL MYSTAYS Sapporo Station

The hotel is highly regarded for its prime location just a few minutes' walk from Sapporo Station, serving as its signature feature and a major draw for guests. This makes it an excellent choice for sightseers eager to explore the city and its surroundings, business travelers needing convenient transport links, and families seeking easy access to attractions. Guests consistently praise the hotel's overall cleanliness and the exceptional friendliness and helpfulness of its staff. While many find the rooms clean and beds comfortable, some note that room sizes can be quite compact, especially for those traveling with multiple pieces of luggage or with families. To maximize comfort, particularly for longer stays or larger groups, it is advisable to consider booking a more spacious room type. Additionally, guests recommend utilizing the convenient underground passages from Sapporo Station, which provide sheltered access to the hotel, especially beneficial during winter months.

Facilities & Amenities
Guests appreciate the range of facilities available, enhancing their stay. The hotel offers convenient luggage storage services, which are particularly useful for early arrivals or late departures, and even for guests with continuous bookings. A coin laundry facility is available on-site, providing washing machines and dryers, though some guests note that the dryers can be inefficient, requiring multiple cycles, and the machines are often busy, leading to wait times. For added convenience, microwaves and ice machines are located on various floors. The hotel also provides free Wi-Fi, though some guests have reported occasional issues with connectivity or slow speeds. A notable feature is the selection of amenities available for guests to pick up in the lobby, including skincare products, which is a thoughtful touch.

Cleanliness & Room Comfort
The hotel consistently receives high marks for cleanliness, with guests frequently commending the spotless rooms, fresh bedsheets, and well-maintained bathrooms. Most guests find the beds comfortable, ensuring a restful night's sleep. However, feedback on room size is mixed; while some guests find the rooms adequately spacious for their needs, many others describe them as small or cramped, particularly for families or when accommodating multiple large suitcases. Noise levels also vary, with some rooms reported as quiet, while others experience noise from hallways or adjacent rooms, and occasionally from outside activities like ice removal. In-room amenities include sufficient charging points and kettles, though some guests note the absence of complimentary bottled water or in-room coffee machines.

Dining & Food Quality
The hotel's breakfast receives positive feedback from many guests, often described as good, tasty, and offering a decent variety of both Japanese and Western options. Specific highlights include fresh seafood, soup curry, and other local dishes, contributing to an enjoyable start to the day. The breakfast is served on the top floor, providing pleasant views and a relaxed atmosphere. However, some guests find the breakfast to be on the expensive side for what is offered, and during peak times, the restaurant can become quite crowded, impacting the dining experience. There is also an in-house restaurant, often described as an izakaya, which is convenient for guests seeking a meal without leaving the premises. A few guests have noted occasional fumes from the ground-floor restaurant permeating common areas, which can be a minor inconvenience.

Location & Accessibility
The hotel's central location is a significant advantage, being just a five-minute walk from Sapporo Station, which provides excellent connectivity to JR lines, subways, and airport express services. This proximity makes it highly convenient for exploring the city and beyond. Guests particularly appreciate the access to underground passages from the station, offering sheltered and easy routes to the hotel, especially beneficial during winter or inclement weather. The hotel is also very close to Hokkaido University and offers good access to shopping areas like Daimaru and Stellar Place, as well as various dining options. Numerous convenience stores are located directly opposite or very nearby. On-site parking is available, though guests note it comes with a daily fee.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness. Guests frequently highlight their attentive and accommodating nature, contributing significantly to a positive stay. The check-in and check-out processes are generally described as quick and straightforward. A highly valued service is the ability to store luggage both before check-in and after check-out, with some guests even utilizing this for multi-day trips away from the hotel. Housekeeping is commended for its excellent service, ensuring rooms are clean and providing fresh towels and toiletries daily, even when a full room cleaning is not requested. Staff are also noted for their willingness to assist with various requests, including restaurant bookings and addressing Wi-Fi issues.

Additional Information
Guests should be aware that the hotel has a centralized heating and cooling system, which means individual room temperature control can be limited, occasionally leading to rooms feeling too warm, especially during transitional seasons. A common observation is the absence of complimentary bottled water and in-room coffee machines. The hotel's coin laundry facilities, while convenient, have been a source of mixed feedback, with some guests reporting issues such as clothes being removed prematurely from dryers or the drying process being inefficient. It is also worth noting that there are sister hotels nearby, which can sometimes cause confusion for guests or taxi drivers. Despite these points, the staff are highly regarded for their honesty, with lost items consistently returned. Some guests also advise booking specific room types with multiple beds for more spacious accommodations.